Public Benefits Interviewing Clerk – Customer Service

Florida; Florida; Sur place; USD 32 000 - 36 000; Plein temps

Résumé du poste

Florida Department of Children and Families is seeking a General Interview Clerk to support the Economic Self-Sufficiency (ACCESS) program. The role involves greeting customers, guiding them through online and paper applications, and ensuring lobby services and equipment are functioning throughout the day.

Responsibilities include logging data into the case management system, answering routine program questions, and escalating complex inquiries to ensure timely resolution.

Qualifications

• Experience in handling public assistance program processes.
• Ability to conduct interviews and collect needed information.
• Strong written and verbal communication skills.

Responsabilités

• Meets/greets customers and assists customers with the application process (online and paper).
• Operates lobby equipment and ensures forms are available throughout the day.
• Logs customer into computer-based system for data collection and customer service resolution; escalates complex inquiries.
• Conducts abbreviated interviews to collect and update information on applicants and recipients for public assistance programs.
• Reviews requests for benefits and assigns to the Economic Self Sufficiency Specialist for eligibility determination; handles paper applications.

Connaissances

Customer service

Clerical work

Data entry

Outils

Electronic case management system

Description du poste

Florida Department of Children and Families is seeking a General Interview Clerk to support the Economic Self-Sufficiency (ACCESS) program. The role involves greeting customers, guiding them through online and paper applications, and ensuring lobby services and equipment are functioning throughout the day.

Responsibilities include logging data into the case management system, answering routine program questions, and escalating complex inquiries to ensure timely resolution.