Public Benefits Interviewing Clerk

My Florida CFO; Florida; On-site; USD 32,000 - 45,000; Full time

Job summary

Florida Department of Children and Families seeks a General Interview Clerk to greet customers, assist with online and paper applications, and ensure lobby services run smoothly. The role involves data collection, answering inquiries on program requirements, and guiding applicants through eligibility processes.

Responsibilities include educating customers on ACCESS features, resolving EBT card issues, and coordinating with community resources.

Qualifications

• Experience in customer service and handling inquiries about program requirements.
• Ability to explain eligibility procedures and benefit information clearly.
• Proficiency in data collection and entry into computer-based systems.

Responsibilities

• Greet customers and assist with online and paper applications.
• Ensure lobby equipment (copier, phone, fax) and forms are available throughout the day.
• Answer general questions about program requirements, case status and benefits.
• Log customers into computer systems for data collection and service resolution; escalate complex inquiries.
• Educate customers on ACCESS Account features and password resets.
• Resolve EBT ACCESS card issues including PIN unlocks.
• Refer customers to other agencies and community resources.
• Monitor lobby traffic and report issues to supervisor.
• Process client registrations and eligibility-related verifications as needed.
• Conduct abbreviated interviews to collect and update information for public assistance programs.

Skills

Customer service

Inquiries handling

Data entry

Job description

Florida Department of Children and Families seeks a General Interview Clerk to greet customers, assist with online and paper applications, and ensure lobby services run smoothly. The role involves data collection, answering inquiries on program requirements, and guiding applicants through eligibility processes.

Responsibilities include educating customers on ACCESS features, resolving EBT card issues, and coordinating with community resources.