Public Benefits Eligibility Specialist II

City-of-Richmond,-Va; Richmond (VA); On-site; USD 55,000 - 70,000; Full time

Job summary

The City of Richmond Department of Social Services is seeking a qualified Benefit Programs Specialist II to interpret and apply Federal, State, and local guidelines, process benefits, and manage caseloads for various assistance programs. Strong analytical and interpersonal skills are essential.

The role requires excellent computer skills, detailed data reporting, and the ability to educate customers on their rights and responsibilities in a dynamic public service environment.

Qualifications

• Associates degree in a related field (e.g., Human Services, Social Work, Business Administration).
• Experience in benefits programs or eligibility determination preferred.
• Ability to interpret policy and apply guidelines to determine benefits eligibility.

Responsibilities

• Interview applicants/recipients for public assistance programs and assess total family situation.
• Evaluate eligibility using policy manuals, procedures, and guidelines.
• Process benefits applications and manage caseloads for funded programs.
• Compile data and generate reports to ensure compliance with policies/procedures.

Skills

Customer service

Time management

Computer skills

Benefits experience

Analytical skills

Education

Associate degree

Tools

Microsoft Office Suite

Job description

The City of Richmond Department of Social Services is seeking a qualified Benefit Programs Specialist II to interpret and apply Federal, State, and local guidelines, process benefits, and manage caseloads for various assistance programs. Strong analytical and interpersonal skills are essential.

The role requires excellent computer skills, detailed data reporting, and the ability to educate customers on their rights and responsibilities in a dynamic public service environment.