Public Benefits Eligibility Specialist I

State of Arkansas; De Queen (AR); On-site; USD 47,000 - 70,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Job summary

The State of Arkansas is seeking an entry-level Program Eligibility Specialist I to review applications, verify information, and determine eligibility for state programs. You will maintain case records, ensure timely processing, and communicate with applicants to gather required documentation.

Strong attention to detail, organizational skills, and good customer service are essential as you help ensure accurate determinations in a compliant environment.

Qualifications

• The formal education equivalent of a bachelor's degree in psychology, sociology, or related field.
• Other job related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval by the Qualifications Review Committee.

Responsibilities

• Review and process applications for state assistance programs in compliance with established policies.
• Verify applicant information, including income, assets, residency, and household composition.
• Maintain accurate case records to support eligibility decisions.
• Ensure timely processing and follow-up with applicants to gather required documentation.
• Assist in monitoring ongoing eligibility and renewal processes for program participants.
• Provide clear and professional communication to applicants regarding eligibility requirements, application status, and program benefits.
• Assist clients in completing forms and gathering necessary documentation.
• Respond to inquiries and resolve concerns related to eligibility and program participation.
• Educate applicants on available resources and services to support their needs.
• Ensure adherence to state and federal regulations in eligibility determinations.
• Identify potential discrepancies or inconsistencies in applications and elevate cases when needed.
• Maintain confidentiality and security of sensitive applicant data in accordance with state privacy laws.
• Prepare reports and summaries as needed for internal review and audits.

Skills

Attention to detail

Organizational skills

Typing / keyboarding

Verbal communication

Written communication

Customer service

Education

Bachelor's degree in psychology, sociology, or related field

Job description

The State of Arkansas is seeking an entry-level Program Eligibility Specialist I to review applications, verify information, and determine eligibility for state programs. You will maintain case records, ensure timely processing, and communicate with applicants to gather required documentation.

Strong attention to detail, organizational skills, and good customer service are essential as you help ensure accurate determinations in a compliant environment.