Entry-Level Eligibility Specialist I — Serve Communities

State of Arkansas; Fort Smith (AR); On-site; USD 47,000 - 70,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Job summary

The State of Arkansas Department of Human Services seeks an entry-level Program Eligibility Specialist I to review applications, verify information, and determine eligibility for state programs. You will work under supervision, maintain case records, and ensure timely processing with strong customer service.

Ideal candidates have at least one year in a related field, keen attention to detail, and ability to explain policies clearly.

Qualifications

• Ability to assess applicant information and apply program guidelines accurately.
• Strong attention to detail in reviewing documents and entering data.
• Proficiency in basic computer applications and case management systems.
• Ability to explain complex policies to applicants in an understandable manner.
• Ability to prepare, present, and review oral and written information and reports.
• Capacity to prioritize tasks, handle multiple cases, and meet deadlines.
• Ability to analyze application issues and determine solutions.

Responsibilities

• Review and process applications for state assistance programs in compliance with established policies.
• Verify applicant information, including income, assets, residency, and household composition.
• Maintain accurate and up-to-date case records to support eligibility decisions.
• Ensure timely application processing and follow-up with applicants to gather required documentation.
• Assist in monitoring ongoing eligibility and renewal processes for program participants.
• Provide clear and professional communication regarding eligibility requirements, status, and program benefits.
• Assist clients in completing forms and gathering necessary documentation.
• Respond to inquiries and resolve concerns related to eligibility and program participation.
• Educate applicants on available resources and services to support their needs.
• Ensure adherence to state and federal regulations in eligibility determinations.
• Identify potential discrepancies or inconsistencies in applications and elevate cases when needed.
• Maintain confidentiality and security of sensitive applicant data in accordance with state privacy laws.
• Prepare reports and summaries as needed for internal review and audits.

Skills

Attention to detail

Case management systems

Policy explanation

Oral and written communication

Work prioritization

Data analysis

Job description

The State of Arkansas Department of Human Services seeks an entry-level Program Eligibility Specialist I to review applications, verify information, and determine eligibility for state programs. You will work under supervision, maintain case records, and ensure timely processing with strong customer service.

Ideal candidates have at least one year in a related field, keen attention to detail, and ability to explain policies clearly.