Eligibility Specialist I: Help People Access Benefits

State of Arkansas; Brinkley (AR); On-site; USD 47,000 - 70,000; Full time

Benefits offered by this job

State pension

Maternity leave

Paid state holidays

Job summary

The Department of Human Services in Arkansas is seeking an entry-level Program Eligibility Specialist I to review applications, verify information, and determine eligibility for state-administered programs.

The role requires meticulous attention to detail, strong communication, and customer service, with duties ranging from collecting documents to maintaining case records and ensuring timely decisions.

Qualifications

• At least one year of experience in customer service, administrative support, or case processing.
• Strong attention to detail and ability to manage multiple cases.
• Proficiency in basic computer applications and data entry.

Responsibilities

• Review and process applications for state assistance programs in compliance with policies.
• Verify applicant information including income, assets, residency, and household composition.
• Maintain accurate case records to support eligibility decisions.
• Ensure timely processing and follow-up with applicants to gather documentation.
• Assist in monitoring ongoing eligibility and renewal processes.
• Provide clear, professional communication to applicants regarding eligibility and program benefits.

Skills

Attention to detail

Strong communication

Customer service

Education

Bachelor's degree or equivalent

Job description

The Department of Human Services in Arkansas is seeking an entry-level Program Eligibility Specialist I to review applications, verify information, and determine eligibility for state-administered programs.

The role requires meticulous attention to detail, strong communication, and customer service, with duties ranging from collecting documents to maintaining case records and ensuring timely decisions.