Eligibility Specialist I – Public Programs

State of Arkansas; Conway (AR); On-site; USD 47,000 - 70,000; Full time

Benefits offered by this job

Pension

Paid holidays

Job summary

The Program Eligibility Specialist I position with the State of Arkansas focuses on reviewing applications and verifying information to determine eligibility for state programs. Strong attention to detail, accurate data entry, and clear communication are essential.

This entry-level role emphasizes customer service, adherence to policies, and confidentiality while handling sensitive applicant data and maintaining case records for audits and reporting.

Qualifications

• Bachelor’s degree in psychology, sociology, or related field.
• At least one year of experience in customer service or administrative support.
• Ability to follow policies and maintain confidentiality.

Responsibilities

• Review and process applications for state programs.
• Verify information including income, assets, residency, and household.
• Maintain accurate case records and ensure timely processing.
• Communicate eligibility requirements and program benefits clearly.
• Monitor ongoing eligibility and assist with renewals.

Skills

Attention to detail

Customer service

Verbal and written communication

Data entry

Education

Bachelor's degree (Psy/Soc)

Tools

Case management systems

Basic computer applications

Job description

The Program Eligibility Specialist I position with the State of Arkansas focuses on reviewing applications and verifying information to determine eligibility for state programs. Strong attention to detail, accurate data entry, and clear communication are essential.

This entry-level role emphasizes customer service, adherence to policies, and confidentiality while handling sensitive applicant data and maintaining case records for audits and reporting.