Program Eligibility Specialist I — Pension & Paid Holidays

State of Arkansas; Batesville (AR); Hybrid; USD 47,000 - 70,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Job summary

The State of Arkansas is seeking a DHS Program Eligibility Specialist I to review applications, verify information, and determine eligibility for state programs. This entry-level role requires accuracy, strong verbal and written communication, and customer service skills to ensure timely and correct determinations.

The position emphasizes attention to detail, data entry proficiency, and ability to multi-task while adhering to state and federal regulations.

Qualifications

• Bachelor's degree or educational equivalent preferred.
• One year of experience in customer service, administrative support, or case processing is required.
• Ability to explain policies and provide clear information to applicants.

Responsibilities

• Review and process applications for state assistance programs in compliance with policies.
• Verify applicant information including income, assets, residency, and household composition.
• Maintain accurate case records to support eligibility decisions.
• Ensure timely processing and follow-up to gather required documentation.
• Assist in monitoring ongoing eligibility and renewals for participants.
• Communicate eligibility requirements, status, and program benefits clearly to applicants.
• Assist clients in completing forms and gathering documentation.
• Respond to inquiries and resolve concerns related to eligibility and participation.
• Educate applicants on available resources and services.
• Maintain confidentiality and comply with privacy laws.
• Prepare reports and summaries for internal review and audits.

Skills

Customer service

Administrative support

Case processing

Attention to detail

Verbal and written communication

Multi-tasking

Organization

Data entry

Education

Bachelor's degree in psychology, sociology, or related field

Tools

Case management systems

Keyboarding

Job description

The State of Arkansas is seeking a DHS Program Eligibility Specialist I to review applications, verify information, and determine eligibility for state programs. This entry-level role requires accuracy, strong verbal and written communication, and customer service skills to ensure timely and correct determinations.

The position emphasizes attention to detail, data entry proficiency, and ability to multi-task while adhering to state and federal regulations.