Public Benefits Eligibility Specialist

Olmsted County; Rochester (MN); On-site; USD 37,000 - 62,000; Full time

Job summary

Olmsted County is seeking a qualified professional to support a high number of individual and family applications for public assistance programs, including medical, food, cash, childcare, and emergency aid. You will conduct detailed interviews, determine eligibility, manage caseloads, maintain records, and coordinate with partner agencies to connect clients with resources.

The role requires strong data accuracy, knowledge of federal/state policies, and the ability to maintain confidential

Qualifications

• Bachelor’s degree from an accredited college or university in human services, business, finance, or related field.
• OR Associate’s degree from an accredited college in human services, business, finance, or related field (1) year of paid experience in a similar position.
• OR Combination of education and experience equivalent to three (3) years of experience in a similar position.

Responsibilities

• Interviews applicants and gathers essential information for benefit eligibility, verifies information submitted and explains requirements of public assistance programs/policy.
• Enters application and eligibility data into appropriate computer systems and processes in compliance with the rules and regulations.
• Interprets and completes other necessary procedures related to application, redetermination and eligibility determination.
• Handles emergent needs of customers, processing in compliance with program policy and within required time frames.
• Completes processing of cases to maintain customer and program-related information and documents in an organized and accurate manner.
• Assists with training and mentoring of others.
• Resolves problems or complaints from customers regarding eligibility or requirements.
• Assists with referrals to other community resources in a timely manner.

Skills

Interviewing techniques

Data entry

Communication

Confidentiality

Education

Bachelor's degree in human services/business/finance

Associate’s degree + 1 year experience

3 years education/experience combination

Job description

Olmsted County is seeking a qualified professional to support a high number of individual and family applications for public assistance programs, including medical, food, cash, childcare, and emergency aid. You will conduct detailed interviews, determine eligibility, manage caseloads, maintain records, and coordinate with partner agencies to connect clients with resources.

The role requires strong data accuracy, knowledge of federal/state policies, and the ability to maintain confidential