Public Benefits Eligibility Specialist

Olmsted-County,-Mn; Minnesota; On-site; USD 37,000 - 62,000; Full time

Job summary

Olmsted County in Minnesota seeks an eligibility support specialist to assist high volumes of applications for medical, food, cash, childcare, and emergency assistance. The role conducts detailed interviews, enters data, ensures compliance, and coordinates with agencies to connect clients with resources.

Training and mentoring are part of the duties. The position requires a bachelor’s or associate’s degree in related fields or an equivalent combination of education and experience.

Qualifications

• Bachelor’s degree from an accredited college or university in human services, business, finance, or related field.
• OR Associate’s degree from an accredited college in human services, business, finance, or related field (1) year of paid experience in a similar position as listed in the work functions.
• OR Combination of education and experience equivalent to three (3) years of experience in a similar position as listed in the work functions.

Responsibilities

• Interviews applicants and gathers essential information for benefit eligibility, verifies information submitted and explains requirements of public assistance programs/policy
• Enters application and eligibility data into appropriate computer systems and processes in compliance with the rules and regulations.
• Interprets and completes other necessary procedures related to application, redetermination and eligibility determination
• Handles any emergent needs of customers, processing in compliance with program policy and within required time frames
• Completes required processing of cases to maintain customer and program-related information and documents in an organized and accurate manner
• Assists with the training, orienting and mentoring of others
• Responds in a professional and timely manner to general questions/inquiries about assistance programs
• Resolves problems or complaints from customers regarding eligibility or requirements
• Assists with arranging for customer services, is responsible for customer follow-up and performs related program compliance/coordination
• Maintains current knowledge of and compiles data for federal, state and local agencies, requirements, rules and laws relating to position and job duties
• Assists customers with referrals to other community resources in a timely manner
• Completes other necessary procedures as assigned.

Skills

Policy knowledge

Case management

Community resources

Math skills

Computers & technology

Interview techniques

Confidential information handling

Decision making

Relationship building

Time management

Education

Bachelor's degree in human services/business/finance

Associate's degree in human services/business/finance

Job description

Olmsted County in Minnesota seeks an eligibility support specialist to assist high volumes of applications for medical, food, cash, childcare, and emergency assistance. The role conducts detailed interviews, enters data, ensures compliance, and coordinates with agencies to connect clients with resources.

Training and mentoring are part of the duties. The position requires a bachelor’s or associate’s degree in related fields or an equivalent combination of education and experience.