Public Benefits Eligibility Specialist

Health Marketing; Lewiston (ME); On-site; USD 52,000 - 65,000; Full time

Job summary

Health Marketing is seeking a Public Benefit Specialist to assist patients in understanding healthcare coverage and financial assistance options. The role involves verifying coverage, enrolling patients in Medicaid and other programs, and clearly explaining benefits and financial responsibilities.

The position requires strong communication, attention to detail in enrollment documentation, and the ability to work across revenue cycle, clinical, and patient access teams to improve outcomes and

Qualifications

• Knowledge of Medicaid and other public benefit programs.
• Strong communication skills for clear, patient-friendly benefit explanations.
• Ability to accurately verify coverage and complete enrollment documentation.
• Customer-focused approach and professionalism in sensitive financial conversations.
• Ability to work cross-functionally to support revenue and patient access goals.

Responsibilities

• Verify insurance coverage and eligibility for health benefits.
• Screen and enroll patients in Medicaid and other public programs.
• Explain benefits, coverage rules, and patient financial responsibilities.
• Connect patients with appropriate financial resources and assistance programs.
• Collaborate with revenue cycle, clinical, and patient access teams to improve outcomes.
• Help reduce denials, improve collections, and enhance the patient financial experience.

Skills

Medicaid knowledge

Clear communication

Enrollment documentation

Customer-focused

Cross-functional collaboration

Job description

Public Benefit Specialist supports patients in understanding healthcare coverage and financial assistance options.

Key Responsibilities

• Verify insurance coverage and eligibility for health benefits.
• Screen and enroll patients in Medicaid and other public programs.
• Explain benefits, coverage rules, and patient financial responsibilities.
• Connect patients with appropriate financial resources and assistance programs.
• Collaborate with revenue cycle, clinical, and patient access teams to improve outcomes.
• Help reduce denials, improve collections, and enhance the patient financial experience.

Qualifications / Skills

• Knowledge of Medicaid and other public benefit programs.
• Strong communication skills for clear, patient-friendly benefit explanations.
• Ability to accurately verify coverage and complete enrollment documentation.
• Customer-focused approach and professionalism in sensitive financial conversations.
• Ability to work cross-functionally to support revenue and patient access goals.