Public Benefits Eligibility Specialist

Health Care Administrators Association® (HCAA); Roanoke (VA); On-site; USD 42,000 - 60,000; Full time

Job summary

Health Care Administrators Association® (HCAA) is seeking a Public Benefit Specialist to help patients understand healthcare coverage and locate financial assistance. The role focuses on verifying insurance coverage and guiding enrollment in Medicaid and other public programs.

You will explain benefits and costs with compassion and connect patients to financial resources to ease access to care. Collaborating with revenue cycle, clinical, and patient access teams, you will work to reduce denials

Qualifications

• Knowledge of public healthcare benefits and enrollment processes.
• Strong communication to educate patients on coverage and costs.
• Attention to detail for eligibility verification and documentation.
• Customer-focused mindset and ability to work across teams.
• Problem-solving skills to reduce denials and improve financial outcomes.

Responsibilities

• Verify insurance coverage and eligibility for public healthcare programs.
• Screen, enroll, and manage patient participation in Medicaid and other public programs.
• Explain benefits, patient financial responsibilities, and available support options clearly.
• Connect patients with financial resources and guidance to reduce barriers to care.
• Collaborate with revenue cycle, clinical, and patient access teams to reduce denials and improve collections.
• Enhance the overall patient financial experience through accurate, timely support.

Skills

Public benefits

Enrollment process

Communication

Attention to detail

Team collaboration

Problem solving

Job description

Public Benefit Specialist supports patients in understanding healthcare coverage and locating financial assistance.

Key Responsibilities

• Verify insurance coverage and eligibility for public healthcare programs.
• Screen, enroll, and manage patient participation in Medicaid and other public programs.
• Explain benefits, patient financial responsibilities, and available support options in clear, compassionate language.
• Connect patients with appropriate financial resources and guidance to reduce barriers to care.
• Collaborate with revenue cycle, clinical, and patient access teams to reduce denials and improve collections.
• Enhance the overall patient financial experience through accurate, timely support.

Qualifications & Skills

• Knowledge of public healthcare benefits (e.g., Medicaid) and enrollment processes.
• Strong communication skills with an ability to educate patients on coverage and costs.
• Attention to detail for eligibility verification and documentation.
• Customer-focused mindset and ability to work effectively across teams.
• Problem-solving skills to help reduce denials and improve financial outcomes.