Benefits Coordination Specialist

AllTek Staffing & Resource Group, Inc.; Pittsburgh (Allegheny County); On-site; USD 42,000 - 65,000; Full time

Job summary

AllTek Staffing & Resource Group, Inc. is seeking a Benefits Coordination Specialist (Patient Access) to help patients obtain therapies by verifying insurance coverage and documenting benefits.

You will work with payers and PBMs to identify required authorizations and appeals, flag next steps, and communicate clearly with patients and providers. This role emphasizes accuracy, customer service, and timely problem solving in a fast-paced environment.

Qualifications

• Minimum high school diploma; or equivalent education.
• 2+ years in customer service or insurance-related field.
• Experience verifying insurance coverage and documenting benefits.

Responsibilities

• Conduct benefits investigations and verify coverage with insurers.
• Document benefits details and communicate next steps to patients.
• Coordinate with internal teams to resolve coverage barriers.

Skills

Communication

Outbound calls

Benefits verification

Customer service

Productivity

Attention to detail

MS Office

Analytical skills

Teamwork

Education

High school diploma or equivalent

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Benefits Coordination Specialist (Patient Access)

In this role, you’ll help remove barriers between patients and the therapies they need by working directly with medical insurance payers and pharmacy benefit managers (PBMs) to confirm coverage, document benefits, and flag next-step requirements like prior authorizations or appeals. If you’re energized by fast-paced problem solving, love creating clarity from complexity, and bring a customer-first mindset, this is a chance to make a real impact—one benefits investigation at a time.

Required Skills

• Strong communication skills (phone and written), with professional, high-quality customer service
• Experience making outbound calls to gather/verify information and resolve issues
• Ability to verify and document insurance coverage and benefits accurately and thoroughly
• Knowledge or experience in customer service, insurance, benefits, marketing, sales, or a related area
• Comfort working toward production and time completion goals while maintaining quality standards
• High attention to detail with strong documentation and email correspondence skills
• Proficiency with computers, including Microsoft tools and working efficiently with dual monitors
• Analytical, problem-solving, and time management skills; adaptable and results-driven
• Ability to work independently or in small workgroups and collaborate with internal/external partners

Nice to Have Skills

• Experience in a healthcare environment with third-party benefits verification
• Familiarity with commercial insurance concepts, including coverage policies and major medical benefits
• Knowledge of government and patient assistance programs
• Experience documenting prior authorization and appeals protocols

Preferred Education and Experience

• High school diploma or equivalent (required); Bachelor’s degree (preferred)
• Minimum 2 years of experience in customer service, insurance, benefits, marketing, sales, or a related area