Public Benefits Eligibility Specialist

Montgomery County, OH; Dayton (OH); On-site; USD 42,000 - 58,000; Full time

Job summary

Montgomery County Job & Family Services seeks a journey level professional to determine eligibility for public assistance and supportive services. The role includes work in call center, child care, sanction, and customer service units, providing information and processing changes and referrals.

Responsibilities include maintaining accurate records, coordinating with agencies, and handling hearings per regulations.

Qualifications

• Associate’s Degree or high school diploma equivalent plus four years’ experience in eligibility or customer service.
• Experience determining program eligibility and processing benefits is preferred.
• Ability to comply with regulations and maintain records.

Responsibilities

• Determines eligibility for public assistance and supportive services and authorizes benefits.
• Interacts with applicants in a call center setting and explains available programs.
• Processes changes, validates documentation, and updates secure records.
• Coordinates with agencies to refer applicants to resources and supports.
• Handles hearings and appeals, reviewing cases and making decisions per policies.

Skills

Customer service

Call center

Documentation

Data entry

Education

Associate’s Degree

High school diploma equivalent

Job description

Montgomery County Job & Family Services seeks a journey level professional to determine eligibility for public assistance and supportive services. The role includes work in call center, child care, sanction, and customer service units, providing information and processing changes and referrals.

Responsibilities include maintaining accurate records, coordinating with agencies, and handling hearings per regulations.