Public Benefits Eligibility Coordinator - Hybrid Telework

Munro Footwear Group; Libby (MT); Hybrid; USD 33,000 - 47,000; Full time

Benefits offered by this job

Health Insurance

Paid Leave & Holidays

Retirement Plan

Job summary

Montana Department of Public Health and Human Services seeks a Client Service Coordinator to assist Montanans with eligibility determinations. You will interact in person and by telephone to explain benefits and collect required documents, guiding clients through rapid processing of applications.

The role requires strong knowledge of public assistance programs, excellent customer service, confidentiality, and the ability to manage a large caseload in a fast-paced setting.

Qualifications

• Knowledge of public assistance programs and eligibility requirements.
• Knowledge of customer service principles, practices, and positive public relations.
• Detail oriented, time management, and multitasking skills.
• Ability to adhere to confidentiality and proper release of information.
• Associate’s degree or certificate in communications, office management, business, human services, sociology, psychology, or other field of study AND four years of job-related experience determining or processing eligibility for social programs and/or health, financial loans, unemployment, collections, call center etc.
• OR Equivalent to graduation from high school AND five years of professional customer service experience to include considerable public contact in a fast-paced environment managing a large workload, solving complex problems, and handling competing priorities while meeting quality standards.
• OR related bachelor’s degree and 2 years job related experience.

Responsibilities

• The Client Service Coordinator position serves as a vital customer service role and has direct contact with the general public in-person and via a telephone helpline.
• This position listens to clients, advises of available assistance and timely processes applications/benefits or advises of further documentation required.
• This position also interviews clients, interprets policies and procedures, and handles a large caseload with competing priorities in a fast-paced customer service environment.

Skills

Public assistance knowledge

Customer service principles

Attention to detail

Confidentiality

Education

Associate degree or certificate in related field

High school diploma + 5 years experience

Bachelor's degree + 2 years experience

Job description

Montana Department of Public Health and Human Services seeks a Client Service Coordinator to assist Montanans with eligibility determinations. You will interact in person and by telephone to explain benefits and collect required documents, guiding clients through rapid processing of applications.

The role requires strong knowledge of public assistance programs, excellent customer service, confidentiality, and the ability to manage a large caseload in a fast-paced setting.