Public Benefits & Eligibility Leader

ensemblehp; Atlanta (GA); Presencial; USD 69.000 - 104.000; Jornada completa

Descripción de la vacante

Ensemble, a leading provider of technology-enabled revenue cycle management for health systems, seeks a hands-on leader for Eligibility Services in Atlanta. You will guide staff, optimize processes, and ensure compliance with federal/state programs while delivering exceptional client experiences.

The role emphasizes coaching, on-boarding, and ongoing staff development, with a focus on KPI attainment and cross-department collaboration to drive excellence in healthcare finance workflows.

Formación

• 3-5 years' experience interacting with patients regarding hospital financial issues.
• 4 year/Bachelor's Degree preferred.
• Superior customer service skills and ability to communicate with all levels effectively.

Responsabilidades

• Oversees staff recruitment, onboarding and subsequent on-going training functions.
• Coaches or counsels staff as needed and ensures staffing to meet KPI levels.
• Monitors productivity and quality; acts as SME for policies and government programs.
• Develops action plans and fosters continual process improvements.
• Collaborates with Case Management, Patient Access and Financial Counseling teams.

Conocimientos

Customer service

Communication

Team leadership

AI tools

Multi-tasking

Problem solving

Educación

Bachelor's Degree

Herramientas

AI tools

Descripción del empleo

Ensemble, a leading provider of technology-enabled revenue cycle management for health systems, seeks a hands-on leader for Eligibility Services in Atlanta. You will guide staff, optimize processes, and ensure compliance with federal/state programs while delivering exceptional client experiences.

The role emphasizes coaching, on-boarding, and ongoing staff development, with a focus on KPI attainment and cross-department collaboration to drive excellence in healthcare finance workflows.