Public Benefit Manager

ensemblehp; Atlanta (GA); On-site; USD 69,000 - 104,000; Full time

Job summary

Ensemble, a leading provider of technology-enabled revenue cycle management for health systems, seeks a hands-on leader for Eligibility Services in Atlanta. You will guide staff, optimize processes, and ensure compliance with federal/state programs while delivering exceptional client experiences.

The role emphasizes coaching, on-boarding, and ongoing staff development, with a focus on KPI attainment and cross-department collaboration to drive excellence in healthcare finance workflows.

Qualifications

• 3-5 years' experience interacting with patients regarding hospital financial issues.
• 4 year/Bachelor's Degree preferred.
• Superior customer service skills and ability to communicate with all levels effectively.

Responsibilities

• Oversees staff recruitment, onboarding and subsequent on-going training functions.
• Coaches or counsels staff as needed and ensures staffing to meet KPI levels.
• Monitors productivity and quality; acts as SME for policies and government programs.
• Develops action plans and fosters continual process improvements.
• Collaborates with Case Management, Patient Access and Financial Counseling teams.

Skills

Customer service

Communication

Team leadership

AI tools

Multi-tasking

Problem solving

Education

Bachelor's Degree

Tools

AI tools

Job description

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement

This position pays between $69,400.00 - $104,100.00 based on experience

**This position is located on-site in Atlanta, GA

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

Manages the day-to-day functionality of the Eligibility Services department. Maintains thorough working knowledge of department policies and procedures to act as subject matter expert for business process questions. Maintains thorough working knowledge of relevant federal, state and county benefit program requirements and shares with staff as appropriate. Monitors individual and team productivity and work quality to identify improvement opportunities. Coaches or counsels' staff, as needed. Ensures proper staffing assignments to meet or exceed KPI levels with coverage, productivity and quality.

Essential Job Functions:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.
• Monitors staff and team work outcomes to insure productivity and quality standards are maintained. Identifies and communicates.
• Functions as subject matter expert and staff resource for department policies and procedures, hospital system policies and procedures, and government benefit programs.
• Assists the department Director with staff development and retention initiatives.
• Oversees tracking of significant or targeted (high dollar or otherwise designated) Medicaid or Hospital Financial Assistance application inventory to insure proper disposition.
• Oversees staff recruitment, on-boarding and subsequent on-going training functions.
• Oversees staff time and attendance compliance.
• Develops and maintains effective working relationship with government benefit case workers.
• Works collaboratively with other revenue cycle departments and associates with a special emphasis on Case Management, Patient Access, Financial Counseling and Physician office staff.
• Oversees staff work assignments to ensure department KPI metrics are maintained.
• Develops and implements action plans for ongoing departmental success.
• Identifies process improvement opportunities, generates ideas, and implements solutions.
• Evaluates and Implements strategies to impact team performance and engagement.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Employment Qualifications:

Desired Work Experience:

• 3-5 years' experience

Other Preferred Knowledge, Skills and Abilities:

• 4 year/Bachelor's Degree preferred.
• Minimum Years and Type of Experience: 2 years' experience interacting with patients regarding hospital financial issues.
• Superior customer service skills and ability to communicate with all levels effectively.
• Accustomed to substantial computer use and possesses a strong ability to multi-task required.
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.

Minimum Education