Public Benefits Eligibility Clerk

State of Tennessee; Athens (TN); On-site; USD 28,000 - 35,000; Full time

Job summary

State of Tennessee in Athens, TN, is seeking an Eligibility Clerk in the Human Services department. This on-site, full-time position provides clerical support for SNAP and TANF programs, greets clients, processes applications, and assists with document management.

The role requires a high school diploma, background check, and the ability to perform frontline customer service, data entry, and routine office tasks under supervision.

Qualifications

• High School diploma or equivalent.
• Complete a criminal history disclosure form in a manner approved by the appointing authority.
• Agree to release all records involving their criminal history to the appointing authority.
• Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.

Responsibilities

• Provides generalized assistance to eligibility staff in routine daily activities associated with the Supplemental Nutritional Assistance Program (SNAP) and Temporary Assistance of Needy Individuals (TANF) programs.
• Promotes a positive image within the Division of Family Assistance by focusing on great customer service verbally and/or electronically.
• Serves as the first point of contact by greeting customers, distributing applications and other program-related materials, collecting, scanning and copying documents provided, assisting with questions, and scheduling appointments.
• Assists customers with self-service options such as kiosks and the customer portal.
• Manages office drop box by ensuring supplies such as pens and envelops are readily available, obtaining contents, and processing new documents upon receipt.
• Maintain employment and resource boards, ensure required signage is visible, and restock pamphlets in the lobby.
• Provides front desk coverage by assisting walk-in-customers, answering phones, retrieving and returning voicemails, and registering applications.
• Receives and processes incoming and outgoing mail and faxes. Enters and uploads documents into various databases and filing systems.

Skills

Active Learning and Listening

Judgment & Decision Making

Time Management

Writing

Education

High School diploma or equivalent

Tools

General Office Equipment

Kiosk

Multifunction Printer

Job description

State of Tennessee in Athens, TN, is seeking an Eligibility Clerk in the Human Services department. This on-site, full-time position provides clerical support for SNAP and TANF programs, greets clients, processes applications, and assists with document management.

The role requires a high school diploma, background check, and the ability to perform frontline customer service, data entry, and routine office tasks under supervision.