ELIGIBILITY ASSISTANT - 12162025-73621

Tennessee Department of Human Services

Tennessee

On-site

USD 28,803 - 36,002

Full time

14 days+

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Job summary

A state government agency in Cleveland, TN is seeking an Entry-Level Eligibility Clerk to assist with eligibility determination for federal benefit programs. Responsibilities include explaining eligibility rules to clients, verifying information, and assisting with case management activities. Candidates must have a high school diploma and two years of experience in clerical or customer service roles. This full-time position may require a criminal background check and offers a monthly salary ranging from $2,581.00 to $3,226.00 depending on experience.

Qualifications

High school diploma or equivalent and two years of clerical or customer service experience.
Completion of a criminal history disclosure form required.
Ability to clarify rules and regulations to clients.

Responsibilities

Assist Eligibility Counselors with case management activities.
Explain programs to clients to ensure understanding of eligibility.
Research and resolve concerns regarding agency programs.

Skills

Customer Focus

Active Learning and Listening

Judgment and Decision Making

Service Orientation

Time Management

Education

High school diploma or equivalent

Tools

General Office Equipment

Computer/Laptop

Multifunction Printer

Job description

2 weeks ago Be among the first 25 applicants

Job Information

State of Tennessee Job Information

Opening Date/Time 12/16/2025 12:00AM Central Time

Closing Date/Time 01/05/2026 11:59PM Central Time

Salary (Monthly) $2,581.00 - $3,226.00

Salary (Annually) $30,972.00 - $38,712.00

Job Type Full-Time

City, State Location Cleveland, TN

Department Human Services

LOCATION OF (1) POSITION(S) TO BE FILLED

DEPARTMENT OF HUMAN SERVICES, ADULT AND FAMILY SERVICES DIVISION, BRADLEY COUNTY

For more information, visit the link below:

https://www.tn.gov/content/dam/tn/human-services/documents/HRC0017080_EA_Bradley_1526.pdf

This is an on-site position

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: High school diploma or equivalent and experience equivalent to two years of full-time clerical or customer service experience.

One year of experience as an Eligibility Clerk with the State of Tennessee.

Necessary Special Qualifications: Applicants for this class must:

Complete a criminal history disclosure form in a manner approved by the appointing authority;
Agree to release all records involving their criminal history to the appointing authority;
Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.

Overview

This classification performs eligibility-related paraprofessional work of average difficulty. An employee in this class is responsible for assisting Eligibility Counselors in case management activities and learning the rules and regulations necessary to determine eligibility for federal benefit programs. This class differs from Eligibility Clerk in that an incumbent of the latter performs clerical duties. This class differs from the Eligibility Counselor series in that an incumbent of the latter determines eligibility for these programs.

Responsibilities

Explains rules, regulations, policies, procedures, and benefits determinations to clients or other interested parties to ensure program availability and clients' understanding.
Compares client information such as names, addresses, social security numbers, phone numbers, benefits and services provided, eligibility criteria, and other data against state databases to ensure accuracy.
Interviews applicants to determine needed social services and obtain information related to eligibility status. Verifies accuracy of information provided by clients during the interview process and obtains documentary evidence to support information received to ensure customers receive the benefits in which they are entitled.
Obtains and verifies information from various databases and other needed sources to assist Eligibility Counselor in eligibility determination. Enters applications, verifications, simplified reporting forms, and other required documents into various databases and filing systems for future retrieval.
Reviews case documentation to develop an understanding of previous case circumstances to assist during interview process. Identifies benefits and services that might be available to clients both from the Department and from related outside sources to assist in meeting client needs.
Researches and resolves general client concerns regarding agency programs, policies, and procedures to assist customers. Communicates with outside organizations or vendors to obtain and provide information regarding client eligibility and circumstances.
Documents information obtained during client interviews and client contacts into eligibility determination system as justification for case actions taken.
Schedules and reschedules appointments for clients to review benefit eligibility. Uploads applications, change forms, and other necessary documents into electronic case file and attaches to appropriate case record.

Competencies (KSA's)