ELIGIBILITY CLERK - 09152026- 80977

State of Tennessee; Nashville (TN); On-site; USD 28,000 - 35,000; Full time

Job summary

State of Tennessee in Nashville is seeking a clerical eligibility assistant for the Division of Family Assistance. The role supports SNAP and TANF programs, greeting customers, distributing materials, and processing documents at the on-site location.

Applicants must have a high school diploma or equivalent and agree to a criminal history disclosure, fingerprinting requirement, and background check. Strong customer service and organizational skills are essential.

Qualifications

• High School diploma or equivalent.
• Complete a criminal history disclosure form in a manner approved by the appointing authority.
• Agree to release all records involving their criminal history to the appointing authority.
• Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.

Responsibilities

• Provides generalized assistance to eligibility staff in routine daily activities associated with the SNAP and TANF programs.
• Promotes a positive image within the Division of Family Assistance by focusing on great customer service verbally and/or electronically.
• Serves as the first point of contact by greeting customers, distributing applications and other program-related materials, collecting, scanning and copying documents, assisting with questions, and scheduling appointments.
• Assists customers with self-service options such as kiosks and the customer portal.
• Manages office drop box by ensuring supplies such as pens and envelopes are readily available, obtaining contents, and processing new documents upon receipt.
• Maintain employment and resource boards, ensure required signage is visible, and restock pamphlets in the lobby.
• Provides front desk coverage by assisting walk-in-customers, answering phones, retrieving and returning voicemails, and registering applications.
• Receives and processes incoming and outgoing mail and faxes. Enters and uploads documents into various databases and filing systems.

Skills

Active Learning and Listening

Judgment and Decision Making

Time Management

Writing

Deductive Reasoning

Inductive Reasoning

Mathematical Reasoning

Written Comprehension

Education

High School diploma or equivalent

Tools

Kiosk

Multifunction Printer

General Office Equipment

Job description

State of Tennessee Job Information

Opening Date/Time 09/15/2026 12:00AM Central Time

Closing Date/Time 09/28/2026 11:59PM Central Time

Salary (Monthly) $2,349.00 - $2,934.00

Salary (Annually) $28,188.00 - $35,208.00

Job Type Full-Time

City, State Location Nashville, TN

Department Human Services

LOCATION OF (5) POSITION(S) TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, DAVIDSON COUNTY

Link: https://www.tn.gov/content/dam/tn/human-services/documents/HRC0022224_EClerk_Davidson_92826.pdf

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

This is an on-site position

Qualifications

Education and Experience: High School diploma or equivalent

Necessary Special Qualifications

• Complete a criminal history disclosure form in a manner approved by the appointing authority.
• Agree to release all records involving their criminal history to the appointing authority.
• Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.

Overview

This classification performs clerical work of average difficulty under moderate supervision. An employee in this class performs eligibility-related clerical duties which follow prescribed and well-established procedures. This class differs from an Eligibility Assistant in that an incumbent of the latter conducts interviews and supports Eligibility Counselors with case management and other activities that assist them in determining eligibility for federal benefit programs.

Responsibilities

• Provides generalized assistance to eligibility staff in routine daily activities associated with the Supplemental Nutritional Assistance Program (SNAP) and Temporary Assistance of Needy Individuals (TANF) programs.
• Promotes a positive image within the Division of Family Assistance by focusing on great customer service verbally and/or electronically.
• Serves as the first point of contact by greeting customers, distributing applications and other program-related materials, collecting, scanning and copying documents provided, assisting with questions, and scheduling appointments.
• Assists customers with self-service options such as kiosks and the customer portal.
• Manages office drop box by ensuring supplies such as pens and envelops are readily available, obtaining contents, and processing new documents upon receipt.
• Maintain employment and resource boards, ensure required signage is visible, and restock pamphlets in the lobby.
• Provides front desk coverage by assisting walk-in-customers, answering phones, retrieving and returning voicemails, and registering applications.
• Receives and processes incoming and outgoing mail and faxes. Enters and uploads documents into various databases and filing systems.

Competencies

• Customer Focus
• Resourcefulness
• Communicates Effectively
• Instills Trust
• Situational Adaptability

Knowledges

• Clerical
• Customer and Personal Service

Skills

• Active Learning and Listening
• Judgment and Decision Making
• Time Management
• Writing

Abilities

• Deductive Reasoning
• Inductive Reasoning
• Mathematical Reasoning
• Written Comprehension

Tools & Equipment

• General Office Equipment
• Kiosk
• Multifunction Printer (Print/Copy/Scan/Fax)