Eligibility Clerk - Front Desk & SNAP/TANF Support

State of Tennessee; Nashville (TN); On-site; USD 28,000 - 35,000; Full time

Job summary

State of Tennessee in Nashville is seeking a clerical eligibility assistant for the Division of Family Assistance. The role supports SNAP and TANF programs, greeting customers, distributing materials, and processing documents at the on-site location.

Applicants must have a high school diploma or equivalent and agree to a criminal history disclosure, fingerprinting requirement, and background check. Strong customer service and organizational skills are essential.

Qualifications

• High School diploma or equivalent.
• Complete a criminal history disclosure form in a manner approved by the appointing authority.
• Agree to release all records involving their criminal history to the appointing authority.
• Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.

Responsibilities

• Provides generalized assistance to eligibility staff in routine daily activities associated with the SNAP and TANF programs.
• Promotes a positive image within the Division of Family Assistance by focusing on great customer service verbally and/or electronically.
• Serves as the first point of contact by greeting customers, distributing applications and other program-related materials, collecting, scanning and copying documents, assisting with questions, and scheduling appointments.
• Assists customers with self-service options such as kiosks and the customer portal.
• Manages office drop box by ensuring supplies such as pens and envelopes are readily available, obtaining contents, and processing new documents upon receipt.
• Maintain employment and resource boards, ensure required signage is visible, and restock pamphlets in the lobby.
• Provides front desk coverage by assisting walk-in-customers, answering phones, retrieving and returning voicemails, and registering applications.
• Receives and processes incoming and outgoing mail and faxes. Enters and uploads documents into various databases and filing systems.

Skills

Active Learning and Listening

Judgment and Decision Making

Time Management

Writing

Deductive Reasoning

Inductive Reasoning

Mathematical Reasoning

Written Comprehension

Education

High School diploma or equivalent

Tools

Kiosk

Multifunction Printer

General Office Equipment

Job description

State of Tennessee in Nashville is seeking a clerical eligibility assistant for the Division of Family Assistance. The role supports SNAP and TANF programs, greeting customers, distributing materials, and processing documents at the on-site location.

Applicants must have a high school diploma or equivalent and agree to a criminal history disclosure, fingerprinting requirement, and background check. Strong customer service and organizational skills are essential.