Public Benefits Coordinator - Community Justice Support Center

Commonwealth of Massachusetts; Northampton (MA); On-site; USD 58,000 - 75,000; Full time

Job summary

Commonwealth of Massachusetts seeks a Public Benefits Coordinator for the Community Justice Support Center in Northampton. The role focuses on helping justice-involved clients access MassHealth, SNAP, housing, SSI/SSDI, and other benefits to support treatment and employment goals.

The position requires at least 1 year of case management experience and strong MS Office skills. The role involves intake interviewing, eligibility assessments, and coordinating benefits applications within a

Qualifications

• 1 year of experience engaging in case management activities such as enrolling customers in public benefits programs.
• Mastery of MS Office: Word, Excel, Outlook, and Teams.

Responsibilities

• Conduct intake interviews with clients to assess housing, food, healthcare, and personal finances needs.
• Receive information from staff and risk/needs assessment tools to determine essential needs.
• Serve as Certified Application Coordinator to submit electronic benefits applications to MassHealth within a designated organization.
• Access DTA Connect to submit electronic benefits applications to SNAP for clients.
• Assist eligible clients with SSI/SSDI applications and understand related eligibility requirements.
• Support veterans benefits applications and eligibility requirements.
• Engage in outreach to develop updated information about benefits programs.
• Conduct community outreach to identify benefit program leads for unmet needs.
• Cross-train in actuarial assessment tools used for risk/need and treatment planning.

Skills

Experience in case management

MS Office tools

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Public Benefits Coordinator - Community Justice Support Center (26000600)

Job Description

Public Benefits Coordinator (PBC) will be part of the multi-disciplinary team at the Community Justice Support Center (Support Center). Support Centers provide treatment, education, career counseling, and case management support to people that are justice-involved as an alternative to jail and prison. The PBC will be the Support Center subject matter expert on accessing public benefits such as Mass Health, SNAP, emergency and short-term housing, SSI or SSDI, and all other state or federal benefits for which Support Center clients may be eligible. By ensuring that clients are engaged with appropriate public benefits to address emerging needs the PBC will help clients become more responsive to treatment, education, and employment services delivered by Support Center staff as part of a treatment plan.

Responsibilities

1. 1. Conduct intake interviews with Support Center clients to ascertain essential needs such as housing, food, healthcare, and personal finance.
2. 2. Receive information from staff and actuarial risk/needs assessment tools to assist in determining client essential needs.
3. 3. Within a Counselor Designated Organization (CDO), (By example, the CDO is Baystate Community Services Inc or Old Colony YMCA) be a Certified Application Coordinator to submit electronic benefits applications to MassHealth.
4. 4. Under the auspices of the vendor organization, access DTA Connect to submit electronic benefits applications to SNAP for the client.
5. 5. Have a mastery of eligibility requirements for SSI and SSDI and support eligible clients in their application for SSI or SSDI benefits.
6. 6. Have a mastery of eligibility requirements for veterans benefits and support eligible clients in their application for such benefits.
7. 7. Engage in continuing outreach to develop the latest information about benefits programs.
8. 8. Engage in community outreach, as needed, to develop leads on benefit programs, whether public or private, to address unmet essential needs of clients.
9. 9. Cross-train in actuarial assessment tools for risk/need, treatment planning, and contingency management protocols as needed.

Qualifications

1. 2. Experience: 1 year of experience engaging in case management activities such as enrolling customers in public benefits programs.
2. 3. Skills: Mastery of basic technology including MS Office: Word, Excel, Outlook, and Teams.

Primary Location

United States-Massachusetts-Northampton-403 Pleasant St

Job

Community and Social Services

Agency

Sheriff's Dept Hampshire

Schedule

Full-time

Shift

Multiple

Job Posting

Sep 2, 2026, 12:48:13 PM

Number of Openings

1

Salary

57,528.32 - 74,698.60 Yearly

If you have Diversity, Affinity Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Human Resources - 413-584-5911