Services Coordinator Generalist

Commonwealth of Massachusetts; Plymouth Mobile Estates (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

Commonwealth of Massachusetts, Department of Developmental Services, seeks a Human Service Coordinator I for the Plymouth Area Office. The role serves individuals and families by building respectful partnerships with guardians, providers, and stakeholders, and by coordinating support plans and services.

The position emphasizes outreach, documentation, and collaborative service delivery, with a standard 37.5-hour week, and eligibility for hybrid work schedules where applicable.

Qualifications

• Bachelor's degree may substitute for two years of required experience.
• At least 3 years of full-time or equivalent part-time, professional experience in human services work or social work.

Responsibilities

• Monitor DDS funded and auxiliary funded programs.
• Maintain regular contact with individuals, families, and providers.
• Travel to individuals' homes, programs, and outside meetings.
• Coordinate, facilitate, and monitor the development and progress of support plans per DDS regulations.
• Utilize the communication methods needed for assigned caseloads.
• Provide outreach and coordinate referrals to community services and other state agencies.
• Provide up-to-date record keeping – both electronic and hard copy; maintain documentation for waiver or non-waiver services.

Skills

Microsoft programs

HICSIS

Intellectual Disabilities

Deaf and Hard of Hearing

Relationship building

Education

Bachelor's degree in related field

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Services Coordinator Generalist (2600060B)

Job Description

Description

The Department of Developmental Services (DDS) is excited to offer a career growth opportunity to a motivated and talented individual for the Human Services Coordinator I (HSC I) position in the Plymouth Area Office. The Human Service Coordinator I is the primary contact for individuals and families served by the Department and are expected to effectively represent the Area Office by building respectful and collaborative partnerships with individuals, families, guardians, provider agencies and other stakeholder groups involving the work of the Area Office and Department.

Duties and Responsibilities:(these duties are a general summary and not all inclusive)

• Monitor DDS funded and auxiliary funded programs.
• Maintain regular contact with individuals, families, and providers.
• Travel to individuals' homes, programs, and outside meetings; that may or may not be in close proximity to the Area Office.
• Coordination, facilitation, and monitoring the development and progress of support plansper DDS regulations.
• Utilize the communication methods neededfor assigned caseloads.
• Provide outreach and coordinate referrals to community services and other state agencies.
• Provideup-to-date record keeping – both electronic and hard copy; maintain documentation for waiver or non-waiver services.

Preferred Qualifications:

• Familiarity with Microsoft programs and Home and Community Services Information System (HICSIS).
• Experience working with individuals withIntellectual Disabilities and/orwho are Deaf and Hard of Hearing.
• Ability to develop and maintain respectful, caring, patient, ethical, and empowering relationships with families and individuals supported by the department.

Excellent organizational and communication skills

Please Note:

This position is located at 38 Industrial Park Road, Plymouth MA 02360

Full-time – 37.5-hour weekly position.

Monday through Friday – 8:45 a.m. to 5:00 p.m.

Days off – Sunday and Saturday

Flexibility with work schedule is required.

Agency Requirements:

• Must be at least eighteen (18) years of age.

About the Department of Developmental Services

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

• Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori

For technical help with Mass Careers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

Forquestionsregarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.

ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have (A) at least three (3) years of full-time or equivalent part-time, professional experience in human services work or social work or (B) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A Bachelor's degree or higher in a related field may substitute for two (2) years of the required (A) experience.

Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.

Based on assignment as Qualified Intellectual Disabled Professionals, within the Department of Developmental Services, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, physical education or other a related field is required.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Aff…

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role

Primary Location

United States-Massachusetts-Plymouth 38 Industrial Park Rd

Job

Community and Social Services

Agency

Department of Developmental Services

Schedule

Full-time

Shift

Day

Job Posting

Sep 4, 2026, 2:29:59 PM

Number of Openings

1

Salary

69,803.76 - 95,339.40 Yearly

If you have Diversity, ...

Bargaining Unit : 08-SEIU - Local 509 - Social/Rehabilitation

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes