Public Benefits & Client Services Associate

City of Lynchburg; Lynchburg (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

The City of Lynchburg is seeking a benefits and services assistant to serve as the first contact for clients seeking information on benefit programs. You will help explain programs, assist with applications, and refer clients to internal and external resources.

Responsibilities include researching information, processing applications, updating records, scheduling appointments, and supporting reporting efforts.

Qualifications

• Associate's degree in business-related field and 2+ years of public admin support experience.
• Experience working with a diverse population.
• Proficiency with Microsoft Word and Excel and related software used to determine eligibility.

Responsibilities

• Serve as initial point of contact for clients seeking benefits and/or services.
• Explain basic benefit program information and provide referrals.
• Assist clients with completing applications and perform initial screening of applications.
• Research databases to obtain/verify information needed to process applications and attach documents.
• Maintain logs and records, forward data to staff, and perform data entry tasks.
• Schedule appointments and provide information regarding programs.
• Prepare periodic and other reports for statistics.
• Provide clerical support and handle calls/visitors.

Education

Associate's degree in business related field

Tools

Microsoft Word

Excel

Job description

The City of Lynchburg is seeking a benefits and services assistant to serve as the first contact for clients seeking information on benefit programs. You will help explain programs, assist with applications, and refer clients to internal and external resources.

Responsibilities include researching information, processing applications, updating records, scheduling appointments, and supporting reporting efforts.