Administrative Services Associate III

City of Lynchburg; Lynchburg (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

The City of Lynchburg is seeking a benefits and services assistant to serve as the first contact for clients seeking information on benefit programs. You will help explain programs, assist with applications, and refer clients to internal and external resources.

Responsibilities include researching information, processing applications, updating records, scheduling appointments, and supporting reporting efforts.

Qualifications

• Associate's degree in business-related field and 2+ years of public admin support experience.
• Experience working with a diverse population.
• Proficiency with Microsoft Word and Excel and related software used to determine eligibility.

Responsibilities

• Serve as initial point of contact for clients seeking benefits and/or services.
• Explain basic benefit program information and provide referrals.
• Assist clients with completing applications and perform initial screening of applications.
• Research databases to obtain/verify information needed to process applications and attach documents.
• Maintain logs and records, forward data to staff, and perform data entry tasks.
• Schedule appointments and provide information regarding programs.
• Prepare periodic and other reports for statistics.
• Provide clerical support and handle calls/visitors.

Education

Associate's degree in business related field

Tools

Microsoft Word

Excel

Job description

Description

The City of Lynchburg is an Equal Opportunity Employer

Position serves as the initial point of contact for the clients seeking benefits and/or services. Duties understanding and explain basic benefit program information, making appropriate referrals, assisting clients with applications, and researching information needed.

Essential Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties necessary to deliver services to customers and citizens may be assigned.

When Assigned To Benefit Programs

• Analyzes needs and coordinates resources that will support families/clients


• Serves as point of contact for clients


• Assists clients with completing applications and performs initial screening of applications


• Assesses and makes appropriate referrals to internal and external resources as needed


• Researches a variety of databases (including local and state agencies' databases) to obtain and/or verify information needed to process applications. Attaches information to applications for documentation purposes


• Makes photocopies of documents for case files


• Maintains complex logs and records, forwarding data to appropriate staff member(s)


• Performs data entry tasks regarding case files


• Updates databases, client files, and other automated records as needed


• Schedules appointments for clients to meet with staff


• Provides information regarding programs


• Assists in the preparation of periodic, special, and other reports for statistics


• Performs clerical support functions such as receiving and directing telephone calls and visitors, preparing correspondence, etc.


• Regular attendance is required.

Additional Duties and Responsibilities Include The Following

• Other duties to provide direct or indirect service to the citizens may be assigned.


• When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery.


• Required to participate in emergency operations as needed.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

Minimum Education and Experience Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And Experience

Requires Associate's degree in business related field and considerable experience (2+ years) in public administrative support, working with a diverse population. An acceptable combination of education and experience may be substituted for the education requirement. Requires ability to use Microsoft Word and Excel as well as other computer programs used to determine eligibility.

Additional Requirements

Must successfully complete Criminal Records background check and Child Protective Services Registry Check.

Possession of valid driver's license issued by the Commonwealth of Virginia and acceptable driving record according to City criteria.

Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment. May also be required to complete higher levels of NIMS training as determined appropriate for the position.

Benefits

The City offers an array of benefits combined with direct salary/wages in order to establish a total compensation package that supports the City's goals of attracting, rewarding, and retaining employees who are both representatives of the community and are also able to deliver exceptional services.

Employees in full-time positions are eligible for the following benefits:

• Medical, dental, and vision coverage


• Retirement through the Virginia Retirement System (VRS); the City's contribution is based on a rate determined bi-annually by the VRS Board and employees pay 5% of base pay (pre-tax) towards their VRS benefit


• Life insurance at no cost to the employee


• Optional benefits such as 457 deferred compensation, Roth IRA, flexible spending accounts, etc.


• Eligibility for parental leave and tuition assistance


• Paid Time Off

Employees in hourly and part-time positions may be eligible for benefits depending on the position

Employees of the City of Lynchburg may also be eligible for the Public Service Loan Forgiveness Program for federal student loans

Additional Information About City Benefits

can be found on our website and in the Employment Policies & Procedures