Public Benefits Case Review Specialist

Computer Aid; Delaware; On-site; USD 52,000 - 66,000; Full time

Job summary

Computer Aid (CAI) is seeking a Case Review Analyst to assess cases completed by case workers and determine benefit eligibility. The role is onsite in Newark, DE and requires familiarity with Federal/state laws, strong Microsoft Office skills, and attention to detail.

The position is full-time and long-term with responsibilities that include reviewing cases, documenting errors, providing feedback, and maintaining confidentiality while coordinating with clients and Case Workers.

Qualifications

• Minimum of one year case management or processing programs of assistance for State government experience.
• Minimum of one year determining compliance with State and Federal laws, rules, regulations, policies and procedures, or related experience.
• Microsoft Office Suite usage.
• Data Entry experience.
• Attention to Detail.
• Outstanding organizational skills.
• Good analytical skills.
• Strong written and verbal communication skills.
• Well organized with the ability to manage multiple priorities.
• Solid interpersonal skills, ability to work on a team.
• Ability to drive work to completion and escape when necessary.
• Team oriented individuals that want to make a difference in the community.
• Transportation to/from office, dependable and on time.
• Be available to work a minimum of one Saturday a month if necessary.

Responsibilities

• Review cases completed by case workers to determine benefit eligibility.
• Document errors and provide detailed feedback regarding cases.
• Investigate and document constituent complaints.
• Provide training opportunities details to management based on error trends.
• Maintain confidentiality in all situations.
• Communicate with clients regarding their case as necessary.
• Provide answers to questions from Case Workers regarding cases at hand.
• Any further duties assigned by management.

Skills

Attention to Detail

Written and Verbal Communication

Organizational skills

Analytical skills

Teamwork

Drive to completion

Time management

Customer service mindset

Tools

Microsoft Office Suite

Job description

Computer Aid (CAI) is seeking a Case Review Analyst to assess cases completed by case workers and determine benefit eligibility. The role is onsite in Newark, DE and requires familiarity with Federal/state laws, strong Microsoft Office skills, and attention to detail.

The position is full-time and long-term with responsibilities that include reviewing cases, documenting errors, providing feedback, and maintaining confidentiality while coordinating with clients and Case Workers.