Product Support Specialist

Computer Aid; Delaware; On-site; USD 37,000 - 54,000; Full time

Job summary

Computer Aid is hiring a Medicaid Product Specialist to perform data entry of renewal applications and ensure accurate eligibility input. This onsite role in Newark, DE requires one year of data entry and customer service experience, plus proficiency with Microsoft Office.

You will manage sensitive data, verify documents, and maintain detailed case records while staying aligned with federal and state rules.

Qualifications

• High school diploma or equivalent.
• At least one year of data entry experience.
• At least one year of customer service experience.
• Proficiency in Microsoft Office Suite.
• Excellent organizational skills and attention to detail.
• Ability to perform and analyze financial calculations accurately.
• Strong problem-solving and data synthesis abilities.
• Clear written and verbal English communication.
• Self-motivated, dependable and team-oriented.
• Reliable transportation and onsite availability.

Responsibilities

• Provide data entry of Medicaid Renewal applications into the eligibility system.
• Maintain understanding of federal/state Medicaid laws and eligibility rules.
• Adhere to CAI security and compliance protocols.
• Use computer inquiry systems to retrieve verification documents.
• Conduct intake assessments to evaluate Medicaid eligibility.
• Process renewal applications for clients.
• Analyze financial data and input accurately into the system.
• Interview clients to obtain and exchange sensitive information.
• Collect documents electronically (PDF, JPG) with clients.
• Maintain detailed case records in the eligibility system.
• Attend meetings and stay updated on process changes.

Skills

Data entry

Customer service

MS Office

Attention to detail

Financial calculations

Analytical thinking

Communication skills

English fluency

Teamwork

Punctuality

Education

High school diploma

Tools

Microsoft Office

Job description

Product Support Specialist

Req number: R8862

Employment type: Full time

Worksite flexibility: Onsite

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Medicaid Product Specialist ready to take us to the next level! If you have data entry experience, customer service expertise, and proficiency in Microsoft Office Suite, and are looking for your next career move,

Job Description

We are looking for a Medicaid Product Specialist to provide data entry of Medicaid Renewal applications, ensuring quality applications are entered into the eligibility system. This position will be Full-Time and On-Site in Newark, DE.

What You’ll Do

• Provide data entry of Medicaid Renewal applications, ensuring a quality application is entered into the eligibility system
• Acquire and maintain a thorough understanding of Federal and State laws, Medicaid regulations, standards, and State policies governing public assistance programs
• Adhere to all CAI and State security protocols and compliance requirements
• Utilize computer inquiry systems to retrieve necessary verification documents and information
• Facilitate the onboarding process for new clients by conducting intake assessments to evaluate Medicaid eligibility
• Process Medicaid renewal applications for clients renewing their medical benefits
• Analyze financial data and perform calculations for accurate input into the eligibility system
• Conduct interviews with clients to obtain and exchange sensitive information needed for eligibility determinations
• Collaborate with clients to securely collect application documents in digital formats (e.g., PDF, JPG)
• Maintain detailed case management records and documentation using the eligibility system
• Act as a witness at fair hearings for clients appealing their eligibility determination, as necessary
• Participate in individual and team meetings to stay updated on processes, procedures, and policy changes
• Perform additional case management tasks as required to support program goals

What You’ll Need

Required:

• High school diploma or equivalent
• A minimum of one year of experience in data entry
• At least one year of customer service experience
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Exceptional organizational skills with keen attention to detail
• Ability to perform and analyze financial calculations with accuracy
• Strong problem-solving skills and ability to synthesize data from multiple sources to inform decisions
• Analytical proficiency to evaluate complex issues and identify patterns, trends, or root causes
• Excellent written and verbal communication skills; fluency in English is required
• Self-motivated and dependable individual with a commitment to making a positive impact in the community while collaborating in a team-oriented environment
• Reliable transportation to/from the office with punctual attendance.
• Availability to work onsite full-time, including occasional Saturdays (minimum once per month, if necessary)
• Capability to remain seated for extended periods and perform desk-based tasks

Preferred:

• Familiarity with Medicaid or other public assistance program eligibility requirements
• Bilingual communication skills with strong written proficiency

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Must be able to communicate with customers/team members over the phone and in person

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [e-mail] or (888) 824 - 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identit