Public Benefit Hearings Support Specialist

State of Ohio; Columbus (OH); On-site; USD 32,000 - 39,000; Full time

Job summary

The Ohio Department of Job and Family Services, Office of Legal & Acquisition Services, seeks a Customer Service Assistant 2 in Columbus to respond to inquiries, process hearing requests across SNAP, Medicaid, OWF, Child Care, Adoption Assistance, and PRC, and maintain records using OBWP, SETS, SACWIS, HATSX and Microsoft Office.

This full-time role requires strong customer service, attention to detail, and the ability to handle sensitive information, with interactions via phone, email, chat,

Qualifications

• Experience in customer service or public-facing roles.
• Ability to manage multiple tasks and maintain confidentiality.
• Strong written and verbal communication skills.

Responsibilities

• Respond to inquiries and complaints requiring knowledge of laws, rules, policies and procedures.
• Process, track, and update hearing requests across multiple programs (SNAP, Medicaid, OWF, Child Care, Adoption Assistance, PRC).
• Review hearing requests and related documentation for validity and timeliness.
• Prepare appeal records and dockets by researching information across systems (OBWP, SETS, SACWIS, HATSX).
• Provide customer assistance via phone, email, chat, and in-person interactions.
• Process expedited hearing requests and handle documents containing sensitive information (FTI, HIPAA).
• Coordinate with coworkers, attend trainings, and use Outlook and Microsoft Office Suite to complete tasks and produce reports.
• Maintain logs, records, files and participate in meetings.

Skills

Customer Service

Public Relations

Administrative support

Job description

The Ohio Department of Job and Family Services, Office of Legal & Acquisition Services, seeks a Customer Service Assistant 2 in Columbus to respond to inquiries, process hearing requests across SNAP, Medicaid, OWF, Child Care, Adoption Assistance, and PRC, and maintain records using OBWP, SETS, SACWIS, HATSX and Microsoft Office.

This full-time role requires strong customer service, attention to detail, and the ability to handle sensitive information, with interactions via phone, email, chat,