Client Services & Intake Administrative Specialist

Delaware County, OH; Delaware (OH); On-site; USD 32,000 - 48,000; Full time

Job summary

Delaware County, OH seeks an Intake Assistant to answer a multi-line phone system, enter individuals into the internal appointment system, and refer clients to JFS or community agencies for needed services. This role provides support to Income Maintenance, Workforce Development, and Protective Services and reports to the Income Maintenance Supervisor.

Two years related work experience (or college coursework in Human/Social Services, Education or Sociology) plus driving privileges are required.

Qualifications

• Two years related work experience in human/social services or related college coursework.
• Valid driver’s license and acceptable driving record are required.
• Ability to screen calls and refer clients to services.
• Maintains confidentiality of client information.
• Willingness to work overtime or flexible hours as needed.

Responsibilities

• Greets customers and directs them to the appropriate person/department.
• Answers multi-line telephone and screens calls; makes referrals.
• Collects mail, data, and verifications; scans documents into the system.
• Discusses service alternatives and initiates referrals to providers.
• Maintains confidentiality in all aspects of the job.
• Schedules applicants to meet with caseworkers for determinations of programs.
• Completes income verification forms and handles client inquiries.
• Accesses computer systems to enter changes and other administrative requirements.

Skills

Public relations

Office practices

Interviews

Data entry

Customer service

Multitasking

Tools

Computer systems

MS Office

Job description

Delaware County, OH seeks an Intake Assistant to answer a multi-line phone system, enter individuals into the internal appointment system, and refer clients to JFS or community agencies for needed services. This role provides support to Income Maintenance, Workforce Development, and Protective Services and reports to the Income Maintenance Supervisor.

Two years related work experience (or college coursework in Human/Social Services, Education or Sociology) plus driving privileges are required.