Public Assistance Eligibility Technician I

Garfield County Colorado; Glenwood Springs (CO); On-site; USD 28,000 - 33,000; Full time

Job summary

Garfield County Colorado is seeking an entry-level Eligibility Technician to learn and perform financial eligibility determinations for public assistance programs. The role includes on-the-job training on federal/state laws, county rules, and required computer systems, with three levels in the career ladder; this position is the first level.

Training typically completes after about one year, and the job emphasizes customer service, data entry in CBMS, and accurate documentation while supporting

Qualifications

• High school diploma or equivalent is required.
• One year of customer service experience is preferred.
• Valid Driver’s License required.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Assist in determining financial eligibility for public assistance programs under supervision.
• Input data into the State CBMS system for new cases and changes.
• Learn applicable rules and regulations for efficient processing.
• Interact with clients through interviews, calls, and emails while providing service.
• Complete administrative tasks and organize cases in the system.
• Other duties as assigned.

Skills

Interviewing

Data entry

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Job description

Garfield County Colorado is seeking an entry-level Eligibility Technician to learn and perform financial eligibility determinations for public assistance programs. The role includes on-the-job training on federal/state laws, county rules, and required computer systems, with three levels in the career ladder; this position is the first level.

Training typically completes after about one year, and the job emphasizes customer service, data entry in CBMS, and accurate documentation while supporting