Eligibility Technician A

Garfield County Colorado; Rifle (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

Garfield County Colorado is seeking an entry-level Eligibility Technician who will participate in on-the-job training to determine financial eligibility for public assistance programs such as Medicaid, SNAP, and Colorado Works. You will interview clients, review applications, input data into the CBMS system, and learn county rules and federal/state laws.

The role offers training with a path on the Eligibility Technician career ladder and opportunities to advance after a year.

Qualifications

• High school diploma or equivalent.
• One year of customer service experience.
• Valid Driver's License.
• Preferred: bilingual English/Spanish.
• Previous experience in a human services position is a plus.

Responsibilities

• Interviews clients and reviews applications for eligibility programs.
• Inputs data into the CBMS system for new cases and changes.
• Learns applicable rules and regulations for efficient processing.
• Develops client interactions and professional communications (phone, email, mail).
• Performs required administrative tasks and maintains organized case files.

Skills

Customer service

Interviewing clients

Data entry

Communication

Teamwork

Education

High school diploma or equivalent

Tools

CBMS system

Job description

Performs entry level eligibility determination for public assistance programs, while receiving on the job training. Training includes instruction on applicable federal and state laws, county rules, and required computer systems. Eligibility programs include Old Age Pension, Aid to the Needy Disabled, Colorado Works, Medicaid, Supplemental Nutrition Assistance Program (SNAP), LEAP and/or Child Care and other programs as needed. Full performance of the essential functions is preparation for the next level in the Eligibility Technician career ladder; training is generally completed after a period of one year. There are three levels in the Eligibility Technician career ladder, this position is the first level in the series.

ESSENTIAL JOB FUNCTIONS:

(These duties are illustrative of typical essential responsibilities of the job, and may vary according to assignment)

• Participates in training and instruction. Under close supervision, assists in determining financial eligibility for public assistance programs. Interviews clients and reviews applications for eligibility programs eligibility.
• Inputs data into State CBMS system for new cases and information changes to current cases such as new addresses, phone numbers, birth of children, loss of family member, age limitations for certain programs and addition of household members.
• Studies and learns the applicable rules and regulations. Develops skill in interpretation and application of required rules for efficient application processes.
• Develops skills in client interactions customer service focused client interactions which include home visits, client interviews, and appropriate business communications such as phone calls, emailing, and mailing of forms.
• Provides exceptional customer services and ensures that client-based tasks, community questions, or provider requests are completed in a timely manner.
• Competes required administrative tasks such as filing, paperwork completion checklists, and organization of cases in appropriate system.

Other duties as assigned.

CORE COMPETENCIES:

(Representative of the knowledge, skills, and abilities expected of the position)

• Public Service: A commitment to the mission of providing exceptional services to the citizens of Garfield County. It is who we are, and what we do.
• Customer Service: A commitment to providing exceptional service to all customers (internal & external), which includes being helpful, professional, courteous, and taking the time to understand customer’s needs.
• Stewardship & Innovation: Is a good steward of public resources and looks for ways to be innovative and improve efficiencies.
• Teamwork: Able to work together with a diverse group of people towards a shared goal, while considering the needs of others.
• Business Technology: Ability to utilize the technology required of the position and demonstrates a willingness to learn new technologies as required to assist the County in providing exceptional services, innovation, and work efficiencies.
• Communication: Proficient in communication, and able to communicate using the English language, including written, verbal, or other communication channels as required by the position.

(Any combination of experience and education that would likely provide the required knowledge, skills and abilities as determined by Garfield County may be substituted for the following requirements.)

• Education: High school diploma or equivalent.
• Experience: One year of experience in customer service with a demonstrated ability to use and learn new business technologies.
• Licenses & Certifications: Valid Driver's License.
• Preferred:
  • Bilingual - Have the ability to speak, read, and write English and Spanish.
  • Previous experience in a human service-related position.

PHYSICAL ACTIVITIES AND WORK ENVIRONMENT:

The physical activities and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform essential functions.

REQUIRED PHYSICAL ACTIVITIES:

• Sitting: The primary task involves sitting at a desk, computer, or workstation for extended periods, performing administrative tasks and using computer equipment.
• Lifting and Carrying: Occasional lifting and carrying of lightweight office supplies, documents, or small packages may be required, typically not exceeding 10 pounds.
• Bending and Reaching: May involve occasional bending or reaching to access office equipment, files, or supplies within standard office settings.
• Grasping and Typing: Ability to use a keyboard, mouse, and office equipment, demonstrating fine motor skills for typing, clicking, and manipulating documents.
• Visual Acuity: Clear vision for reading printed and on-screen materials, including text, graphics, and data, and for viewing computer monitors for extended periods.
• Hearing: Adequate hearing to engage in conversations, respond to telephone calls, and interact with colleagues in a typical office environment.
• Walking/Mobility: Occasional short walks, or mobility, within the office