Public Area Attendant — Sparkling Guest Spaces

Highgate; Buffalo (NY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Educational opportunities / Tuition_re

Paid jury duty leave

Personal leave

Military leave

Job summary

Highgate Hotels is seeking a House Attendant for the Residence Inn Cheektowaga/Buffalo location. The role entails maintaining cleanliness, delivering items to guestrooms, and supporting guest satisfaction.

Responsibilities include floor care, carpet and furniture maintenance, luggage assistance, Lost and Found handling, and participation in emergency procedures. This is a hourly, full-time position with a focus on dependable service.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Responsibilities

• Buff marble floors daily according to hotel standards.
• Shampoo carpets in the public areas according to hotel standards.
• Shampoo furniture as needed.
• Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
• Handle items for "Lost and Found" according to hotel standards.
• Clean guestrooms as needed.
• Have knowledge of and assist in all emergency procedures.
• Maintain hotel equipment in proper working order.
• Maintain storage of hotel equipment in proper area.
• Complete special projects as assigned by the Housekeeping Manager.
• Ensure overall guest satisfaction.

Skills

Stand during shift

Excellent communication

Lift up to 100 lbs

Team customer service

Education

High School diploma or equivalent

Job description

Highgate Hotels is seeking a House Attendant for the Residence Inn Cheektowaga/Buffalo location. The role entails maintaining cleanliness, delivering items to guestrooms, and supporting guest satisfaction.

Responsibilities include floor care, carpet and furniture maintenance, luggage assistance, Lost and Found handling, and participation in emergency procedures. This is a hourly, full-time position with a focus on dependable service.