Hotel House Attendant – Guest Experience

Highgate; Erie (Erie County); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability insurance

Long-term disability insurance

401(k) Retirement Plan

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Jury duty leave

Personal leave

Medical leave

Military leave

Job summary

Highgate Hotels in Erie is seeking a House Attendant to maintain the cleanliness of all areas and assist with delivering items to guestrooms. You will play a key role in upholding the hotel’s standards and guest satisfaction.

The position requires physical stamina, the ability to stand for long periods, and strong communication skills. A High School diploma or equivalent is preferred; prior hotel experience is a plus. We offer a competitive benefits package and a supportive team environment.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Responsibilities

• Buff marble floors daily according to hotel standards.
• Shampoo carpets in the public areas according to hotel standards.
• Shampoo furniture as needed.
• Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
• Handle items for "Lost and Found" according to hotel standards.
• Clean guestrooms as needed.
• Have knowledge of and assist in all emergency procedures.
• Maintain hotel equipment in proper working order.
• Maintain storage of hotel equipment in proper area.
• Complete special projects as assigned by the Housekeeping Manager.
• Ensure overall guest satisfaction.

Education

High School diploma or equivalent

Job description

Highgate Hotels in Erie is seeking a House Attendant to maintain the cleanliness of all areas and assist with delivering items to guestrooms. You will play a key role in upholding the hotel’s standards and guest satisfaction.

The position requires physical stamina, the ability to stand for long periods, and strong communication skills. A High School diploma or equivalent is preferred; prior hotel experience is a plus. We offer a competitive benefits package and a supportive team environment.