Public 311 Navigator & Admin Support (On-Call)

Orange County Government; Orlando (FL); On-site; USD 22,000 - 31,000; Part time

Job summary

Orange County Government in Orlando, Florida, is seeking an on-call customer service/administrative support professional for the 311 Service Center. Responsibilities include handling inquiries, processing requests, and coordinating referrals across county departments.

The role emphasizes accurate data entry, high service quality, and timely responses. Selected candidates will serve as Emergency Essential and may be subject to pre-employment checks.

Qualifications

• Strong customer service experience and ability to handle inquiries.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Excellent communication, organizational, and interpersonal skills.
• Experience in government or customer service contact center environment.

Responsibilities

• Answers resident inquiries and provides information, referrals, and assistance regarding county services.
• Creates, documents, processes, and routes service requests and complaints to appropriate departments.
• Processes requests via 311 online portal, email, chat, voicemail, and mobile app.
• Coordinates with county departments to research inquiries and facilitate resolutions.

Skills

Customer service

Microsoft Office

Communication

Multitasking

Interpersonal skills

Government/call center experience

Education

Associate's Degree in Communications, Business Administration, Public Administration, or a closely related field

Job description

Orange County Government in Orlando, Florida, is seeking an on-call customer service/administrative support professional for the 311 Service Center. Responsibilities include handling inquiries, processing requests, and coordinating referrals across county departments.

The role emphasizes accurate data entry, high service quality, and timely responses. Selected candidates will serve as Emergency Essential and may be subject to pre-employment checks.