311 Customer Service and Administrative Support Specialist (On Call)

Orange County Government; Orlando (FL); On-site; USD 22,000 - 31,000; Part time

Job summary

Orange County Government in Orlando, Florida, is seeking an on-call customer service/administrative support professional for the 311 Service Center. Responsibilities include handling inquiries, processing requests, and coordinating referrals across county departments.

The role emphasizes accurate data entry, high service quality, and timely responses. Selected candidates will serve as Emergency Essential and may be subject to pre-employment checks.

Qualifications

• Strong customer service experience and ability to handle inquiries.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Excellent communication, organizational, and interpersonal skills.
• Experience in government or customer service contact center environment.

Responsibilities

• Answers resident inquiries and provides information, referrals, and assistance regarding county services.
• Creates, documents, processes, and routes service requests and complaints to appropriate departments.
• Processes requests via 311 online portal, email, chat, voicemail, and mobile app.
• Coordinates with county departments to research inquiries and facilitate resolutions.

Skills

Customer service

Microsoft Office

Communication

Multitasking

Interpersonal skills

Government/call center experience

Education

Associate's Degree in Communications, Business Administration, Public Administration, or a closely related field

Job description

At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals.

Job Description

This is an "on call" position without benefits or paid time off. Selected candidates can work a maximum of 1,200 hours per year.

General Functions:

Responsible for providing customer service and administrative support to the Orange County 311 Service Center. Primary responsibilities include responding to resident inquiries, processing service requests, coordinating referrals, and assisting with routine administrative and clerical functions. Work is performed under the general supervision of an assigned supervisor and is reviewed based on accuracy, quality of service, timeliness, and results achieved

Representative Duties/Assignments:

• Answers incoming calls and responds to resident inquiries by providing information, assistance, and referrals regarding County services.
• Creates, documents, processes, and routes service requests and complaints to appropriate County departments.
• Processes requests received through the 311 online portal, email, chat, voicemail, and smartphone application.
• Coordinates with County departments to research inquiries, facilitate resolutions, and provide follow-up assistance.
• Utilizes County systems and technical resources to verify addresses, identify jurisdictions, and retrieve information
• Performs routine administrative and clerical duties, including data entry, filing, document preparation, scheduling, and maintaining records.
• Assists with preparing reports, spreadsheets, correspondence, and other operational documents.
• Participates in quality assurance activities, training, and special projects.
• Serves as an Emergency Essential employee, providing information and assistance to the public during emergencies or disasters.
• Performs other related duties as assigned.

Minimum Qualifications:

Associate's Degree in Communications, Business Administration, Public Administration, or a closely related field and one (1) year of experience in customer service, contact center operations, or administrative support, or an equivalent combination of relevant education, training, and experience.

Preferences:

• Basic to intermediate proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Experience with customer service management systems, data entry, and administrative functions.
• Strong communication, organizational, multitasking, and interpersonal skills.
• Experience in a government or customer service contact center environment.

Application Deadline

Open Date: 10/30/2026

Close Date: 11/06/2026

This posting is subject to close without prior notice.

Salary Information

$19.00 per hour

Educational Requirements

If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.

Address

2450 33rd Street Orlando, FL 32839

Notes

Selected candidates will be required to provide employment references and will be required to complete a pre-employment drug, physical and background check.