PT Technician Hardware/Software

Houston City College; Houston (TX); On-site; USD 40,000 - 66,000; Full time

Job summary

Houston City College is seeking and IT Support professional to install, troubleshoot, and repair computer hardware and software on site in Houston. You will perform routine maintenance, communicate with users to detect issues, and assist in evaluating and testing new equipment for the Technical Support area.

The ideal candidate has an associate degree or related certification, plus 1 year of hardware/software support experience; 2 years in lieu of a degree may be considered.

Qualifications

• Proven abilities in installing and troubleshooting computer hardware and software.
• Familiarity with maintaining hardware inventory and virus protection.
• Experience with evaluating and testing new equipment or software packages.

Responsibilities

• Install, modify, troubleshoot, and repair computer hardware and software.
• Perform routine maintenance to ensure good operating conditions.
• Communicate with users to detect possible problems.
• Assist in evaluating new equipment for the Technical Support area.
• Maintain inventory for maintenance and repair of computers.
• Maintain up-to-date virus protection.
• Perform regular hard drive cleanup and maintenance.
• Maintain files for software documentation.
• Research and test new software packages.

Skills

Hardware/Software installation

Education

Associate degree or related cert

2 years experience in lieu of degree

Job description

JOB SUMMARY

Installs and repairs personal computer hardware.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following (Other duties may be assigned:)

• Install, modify, troubleshoot, and repair personal computer hardware and software
• Perform routine maintenance to ensure good operating conditions
• Communicate with users to detect possible problems
• Assist in the evaluation of new equipment to be supported by the Technical Support area
• Maintain inventory to ensure maintenance and repair of computers
• Maintain up-to-date virus protection
• Perform regular hard drive clean up and maintenance
• Maintain files for software documentation
• Research and test new software packages

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.

EDUCATION

Associate’s degree or certification in a related field required

2 years directly related experience may be considered in lieu of required degree

EXPERIENCE

1 year recent experience in hard/software technical support required (HCCS experience is considered on a two for one basis)

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated competencies in computer hardware/software installation and troubleshooting.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

This job description may be revised upon development of other duties and changes in responsibilities.