PT Student Support Assistant

Ball State University; Muncie (IN); On-site; USD 21,000 - 22,000; Full time

Job summary

Ball State University is seeking a PT Student Support Assistant to greet students, families, and visitors, and provide information about the university, programs, events, and financial aid resources at Cardinal Central.

This on-campus role emphasizes excellent customer service, smooth Welcome Desk operations, and collaboration with staff to support administrative and student services while maintaining FERPA confidentiality.

Qualifications

• Associate degree or 2 years related experience in lieu of degree.
• Over one year in a receptionist or customer service role in an educational or service-oriented environment.
• Excellent communication and organizational skills.

Responsibilities

• Professionally greet and welcome students, staff, and visitors; assist with signing guests into our queuing system and document/direct visitors.
• Provide information about Cardinal Central and university services, programs and events; respond to inquiries in person or by email and direct to appropriate department.
• Ensure all interactions and handling of student records comply with FERPA; maintain confidentiality at all times.
• Collect scholarship checks and student documents; provide receipts and note in Slate Go; prepare documents for pick-up.
• Collaborate with team members to ensure smooth operations and participate in team meetings.
• Utilize and maintain proficiency in software including Outlook, Word, Windows, Banner, Slate Go, and Teams.
• Assist Admin Coordinator and senior leaders with scheduling, supplies, room reservations, Help Desk tickets, and event planning.
• Maintain tidy reception area and update the Welcome Desk manual.
• Maintain regular and predictable attendance.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Organizational skills

Education

Associate degree or 2 years related experience

Tools

Microsoft Word

Microsoft Excel

Outlook

Slate: Go

Banner

Teams

Job description

Position Title:

PT Student Support Assistant

Salary Grade:

Staff 9

Compensation:

$15.00 - 16.26

Department:

Cardinal Central_A

Start Date:

10/26/2026

About this opportunity:

Ball State welcomes candidates who are searching for a part-time, on-campus role. In this role, you'll greet students, families, and visitors, provide helpful information about the student journey, campus, events, and financial aid resources, and help create a positive first impression of Cardinal Central and the university.

Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

What you'll do and what you'll bring:

Position Function:

The position functions as the first point of contact for students, faculty, staff, and visitors at Cardinal Central. Assists with signing guests into our queuing system and provides general information about the university, on-campus programs, and events. This role is essential in providing excellent customer service, managing the Welcome Desk operation, ensuring the reception area's smooth operation, and supporting Cardinal Central's administrative and student services functions.

Duties & Responsibilities:

1. Professionally greet and welcome students, staff, and visitors as they arrive at Cardinal Central. Assist with signing guests into our queuing system and ensure that all visitors are documented and directed. Possess a friendly, welcoming, and helpful demeanor.

2. Provide information about Cardinal Central and the University's services, programs, and events. Answer in-person inquiries and/or emails, providing accurate information and/or directing them to the appropriate department. Represent Cardinal Central at University events.

3. Ensure all interactions and handling of student records comply with FERPA regulations. Maintain confidentiality and protect the privacy of student information at all times.

4. Collect scholarship checks and student documents, provide receipts, and note them in Slate: Go. Ensure all documents and checks are ready for pick-up.

5. Work collaboratively with other team members to ensure smooth operations and provide excellent service. Participate in team meetings and contribute to a positive work environment.

6. Utilize and maintain proficiency in various computer programs and software, including but not limited to Outlook, Word, Windows, Banner, Slate: Go, and Teams

7. Assist the Admin Coordinator and senior leadership team members in administrative functions: scheduling meetings, ordering supplies, reserving rooms, submitting Help Desk tickets, event planning, etc.

8. Maintain a tidy and organized reception area. Keep the Welcome Desk manual updated.

8. Maintain regular and predictable attendance.

9. Perform other related duties as assigned.

Minimum Qualifications:

• An associate's degree or an additional two years of related experience will be accepted in lieu of an associate's degree.
• Over one year in a receptionist or customer service role in an educational or service-oriented environment. Experience with modern technologies and systems.
• Excellent communication and organizational skills. Needs to work well in a fast-paced, ever-changing environment.

Preferred Qualifications:

• Proficient with Microsoft Word, Excel, and Outlook; student information systems (Slate: Go and Banner); and waitlist queuing systems (Slate; Go Queueing).