PT Student Support Assistant

Ball State University; United States; On-site; USD 21,000 - 22,000; Part time

Job summary

Ball State University is seeking a PT Student Support Assistant on campus. You will be the first point of contact at Cardinal Central, greeting students, families, and visitors, and assisting with the queuing system and information requests.

You will handle student records with FERPA compliance, collect scholarship checks, and support administrative functions. Proficiency with Outlook, Word, Windows, Banner, and Slate: Go is expected, with a collaborative team environment and reliable attendance.

Qualifications

• An associate's degree or an additional two years of related experience will be accepted in lieu of an associate's degree.
• Over one year in a receptionist or customer service role in an educational or service-oriented environment.
• Experience with modern technologies and systems.
• Excellent communication and organizational skills.
• Needs to work well in a fast-paced, ever-changing environment.

Responsibilities

• Professionally greet and welcome students, staff, and visitors as they arrive at Cardinal Central. Assist with signing guests into our queuing system and ensure that all visitors are documented and directed.
• Provide information about Cardinal Central and the University’s services, programs, and events. Answer in-person inquiries and/or emails, providing accurate information and/or directing them to the appropriate department.
• Ensure all interactions and handling of student records comply with FERPA regulations. Maintain confidentiality and protect the privacy of student information at all times.
• Collect scholarship checks and student documents, provide receipts, and note them in Slate: Go. Ensure all documents and checks are ready for pick-up.
• Work collaboratively with other team members to ensure smooth operations and provide excellent service. Participate in team meetings and contribute to a positive work environment.
• Utilize and maintain proficiency in various computer programs and software, including but not limited to Outlook, Word, Windows, Banner, Slate: Go, and Teams.
• Assist the Admin Coordinator and senior leadership team members in administrative functions: scheduling meetings, ordering supplies, reserving rooms, submitting Help Desk tickets, event planning, etc.
• Maintain a tidy and organized reception area. Keep the Welcome Desk manual updated.
• Maintain regular and predictable attendance.
• Perform other related duties as assigned.

Skills

Communication

Organizational skills

Customer service

Education

Associate degree or related experience

Tools

Microsoft Word

Microsoft Excel

Outlook

Slate: Go

Banner

Slate Go Queueing

Job description

Position Title: PT Student Support Assistant

Salary Grade: Staff 9 Compensation: $15.00 - 16.26

Department: Cardinal Central_A Start Date: 10/26/2026

About this opportunity: Ball State welcomes candidates who are searching for a part-time, on-campus role. In this role, you’ll greet students, families, and visitors, provide helpful information about the student journey, campus, events, and financial aid resources, and help create a positive first impression of Cardinal Central and the university. Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

What you’ll do and what you’ll bring

Position Function: The position functions as the first point of contact for students, faculty, staff, and visitors at Cardinal Central. Assists with signing guests into our queuing system and provides general information about the university, on-campus programs, and events. This role is essential in providing excellent customer service, managing the Welcome Desk operation, ensuring the reception area’s smooth operation, and supporting Cardinal Central’s administrative and student services functions.

Duties & Responsibilities:

• 1. Professionally greet and welcome students, staff, and visitors as they arrive at Cardinal Central. Assist with signing guests into our queuing system and ensure that all visitors are documented and directed. Possess a friendly, welcoming, and helpful demeanor.
• 2. Provide information about Cardinal Central and the University’s services, programs, and events. Answer in-person inquiries and/or emails, providing accurate information and/or directing them to the appropriate department. Represent Cardinal Central at University events.
• 3. Ensure all interactions and handling of student records comply with FERPA regulations. Maintain confidentiality and protect the privacy of student information at all times.
• 4. Collect scholarship checks and student documents, provide receipts, and note them in Slate: Go. Ensure all documents and checks are ready for pick-up.
• 5. Work collaboratively with other team members to ensure smooth operations and provide excellent service. Participate in team meetings and contribute to a positive work environment.
• 6. Utilize and maintain proficiency in various computer programs and software, including but not limited to Outlook, Word, Windows, Banner, Slate: Go, and Teams.
• 7. Assist the Admin Coordinator and senior leadership team members in administrative functions: scheduling meetings, ordering supplies, reserving rooms, submitting Help Desk tickets, event planning, etc.
• 8. Maintain a tidy and organized reception area. Keep the Welcome Desk manual updated.
• 9. Maintain regular and predictable attendance.
• 10. Perform other related duties as assigned.

Minimum Qualifications

• An associate's degree or an additional two years of related experience will be accepted in lieu of an associate's degree.
• Over one year in a receptionist or customer service role in an educational or service-oriented environment.
• Experience with modern technologies and systems.
• Excellent communication and organizational skills.
• Needs to work well in a fast-paced, ever-changing environment.

Preferred Qualifications

• Proficient with Microsoft Word, Excel, and Outlook; student information systems (Slate: Go and Banner); and waitlist queuing systems (Slate; Go Queueing).

Goodness requires action to grow. We're dedicated to doing our part to keep goodness growing in Muncie, at our university, and as far beyond as possible. That's where you come in. When you join our team, you become part of goodness in action. Our main priority: uplifting students so they can discover their full potential. This is how we fly. There are about 3,000 full-time faculty and staff in the Ball State University work family. Each brings unique gifts to help us be the kind of institution we want to be. In return, we do our best to take care of them through comprehensive medical and dental plans, a Health Savings Account (which we contribute to), and a whole range of wellness, retirement, and other benefits like covering the cost of tuition at Ball State for you and your family. We can offer you more. Where you live matters just as much as where you work. We get it. That's why we've invested since the very beginning in making our hometown work. On campus, find state-of-the-art facilities and one-of-a-kind arts and cultural events. In Muncie, you'll find a warm and welcoming community with affordable housing and a vibrant downtown arts, food, and music scene. What could be better? You here - for starters.

Ball State University is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, religion, color, sex (including pregnancy), sexual orientation, gender identity or gender expression, disability, genetic information, ethnicity, national origin or ancestry, age, protected veteran status, or any legally protected status. Ball State provides accommodations to qualified individuals with disabilities who can perform the essential functions of the position. Contact Melissa Rubrecht, Director of Employee Relations, at 765-285-1823 for assistance.

People and Culture Services Administration Building (AD), Room G008 2000 University Avenue Muncie, IN 47306 8:00 a.m.-5:00 p.m. Monday-Friday Phone: [phone] Fax: [phone]