Part-Time Campus Welcome Desk Associate

Ball State University; United States; On-site; USD 21,000 - 22,000; Part time

Job summary

Ball State University is seeking a PT Student Support Assistant on campus. You will be the first point of contact at Cardinal Central, greeting students, families, and visitors, and assisting with the queuing system and information requests.

You will handle student records with FERPA compliance, collect scholarship checks, and support administrative functions. Proficiency with Outlook, Word, Windows, Banner, and Slate: Go is expected, with a collaborative team environment and reliable attendance.

Qualifications

• An associate's degree or an additional two years of related experience will be accepted in lieu of an associate's degree.
• Over one year in a receptionist or customer service role in an educational or service-oriented environment.
• Experience with modern technologies and systems.
• Excellent communication and organizational skills.
• Needs to work well in a fast-paced, ever-changing environment.

Responsibilities

• Professionally greet and welcome students, staff, and visitors as they arrive at Cardinal Central. Assist with signing guests into our queuing system and ensure that all visitors are documented and directed.
• Provide information about Cardinal Central and the University’s services, programs, and events. Answer in-person inquiries and/or emails, providing accurate information and/or directing them to the appropriate department.
• Ensure all interactions and handling of student records comply with FERPA regulations. Maintain confidentiality and protect the privacy of student information at all times.
• Collect scholarship checks and student documents, provide receipts, and note them in Slate: Go. Ensure all documents and checks are ready for pick-up.
• Work collaboratively with other team members to ensure smooth operations and provide excellent service. Participate in team meetings and contribute to a positive work environment.
• Utilize and maintain proficiency in various computer programs and software, including but not limited to Outlook, Word, Windows, Banner, Slate: Go, and Teams.
• Assist the Admin Coordinator and senior leadership team members in administrative functions: scheduling meetings, ordering supplies, reserving rooms, submitting Help Desk tickets, event planning, etc.
• Maintain a tidy and organized reception area. Keep the Welcome Desk manual updated.
• Maintain regular and predictable attendance.
• Perform other related duties as assigned.

Skills

Communication

Organizational skills

Customer service

Education

Associate degree or related experience

Tools

Microsoft Word

Microsoft Excel

Outlook

Slate: Go

Banner

Slate Go Queueing

Job description

Ball State University is seeking a PT Student Support Assistant on campus. You will be the first point of contact at Cardinal Central, greeting students, families, and visitors, and assisting with the queuing system and information requests.

You will handle student records with FERPA compliance, collect scholarship checks, and support administrative functions. Proficiency with Outlook, Word, Windows, Banner, and Slate: Go is expected, with a collaborative team environment and reliable attendance.