PT Service Manager

My Melrose; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

My Melrose in Phoenix is seeking a store supervisor to ensure quality team service and maintain organized store operations in line with company standards. The role shares responsibility for sales performance, staff productivity, loss prevention, merchandising, safety, and store functions.

The candidate should have supervisory experience in retail, strong communication skills, and the ability to coordinate staff schedules and train employees while working under corporate guidelines.

Qualifications

• Minimum 3 months supervisory experience in a similar retail environment.
• Alternatively, at least 6 weeks experience as sales/cashier at Melrose.
• Promotion rules require a minimum of 2 months prior supervisory experience for internal promotions.

Responsibilities

• Supervise and direct store activities.
• Organize work to maintain smooth workflow and meet deadlines.
• Coordinate staffing schedules to ensure team service and train employees.
• Maintain confidentiality and professional relations with colleagues and management.
• Recognize urgent situations and respond appropriately.

Skills

Supervisory experience

Staff scheduling

Customer service

Effective communication

Training employees

Job description

Job Details

Job Location: 165 - Christown Spectrum Mall - Phoenix, AZ 85015

Primary Objective: The primary objective as a member of store management is to provide our customers with quality team service, clean and organized surroundings in accordance to the company standards and instructions; sharing the responsibility and accountability for sales performance, productivity of staff, loss prevention, merchandising, safety and operating functions of the store while in charge.

Abilities

Exercise good judgment and initiative to supervise and direct the activities of the store.

Ability to maintain a sense of urgency and systematically meet all deadlines imposed by the corporate office and store management while delivering quality team service. Organize work to maintain a smooth work flow.

Ability to communicate effectively, coordinate staffing schedule to ensure team service, direct and train employees. Cooperative and professional at all times; keep confidences, maintaining a good working relationship with co-workers and management, follow both written and verbal directives/assignments. Learn and understand the accurate use of all equipment and policies and procedures. Recognize urgent situations.

Qualifications

Typical Physical Demands: Requires full range of body motion, including, but not limited to: walking, sitting, crouching, stooping, kneeling, squatting, twisting, stretching, pushing, pulling, and eye-hand coordination. Requires extensive standing and walking. Occasionally lifting up to 50 lbs. Requires working under stressful conditions and occasional extended hours.

A minimum of 3 months of supervisory experience (as a key carrier, shift lead, team lead) in a similar retail environment or a minimum of 6 weeks of experience as sales/cashier at Melrose. In order to promote a sales/cashier or a shoe associate that has less than 45 days of employment with Melrose, they must have a minimum of 2 months of prior supervisory experience that can be verified. (Must fill out promotion request form and submit to HR)

Eligibility

Bronze & Silver Stores - Must be a minimum of 18 years old. If still in high school must be a senior.

Gold & Platinum Stores - Must be a minimum of 18 years and out of high school.