FT Service Manager

My Melrose; Rosenberg (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

My Melrose in Rosenberg, TX is seeking a store supervisor to lead daily operations, coach team members, and uphold company standards for service, merchandising, and safety.

You will oversee staff scheduling, ensure sales performance, prevent loss, and maintain clean, organized selling areas while following corporate instructions.

The role requires initiative, effective communication, and the ability to work under pressure to meet deadlines and deliver quality team service.

Qualifications

• Minimum of 3 months supervisory experience (as a key carrier, shift lead, team lead) in a similar retail environment or a minimum of 2 months as sales/cashier with verified supervisory experience.
• Bronze & Silver Stores require at least 18 years old; Gold & Platinum Stores require 18+ years and out of high school.

Responsibilities

• Provide quality team service and maintain clean, organized store surroundings according to company standards.
• Supervise and direct store activities; coordinate staffing schedules to ensure team service; train employees.
• Assist in achieving sales performance, productivity, loss prevention, merchandising, safety, and operating functions.

Skills

Supervisory experience

Retail leadership

Communication

Organizational skills

Team training

Store operations

Job description

Job Location: 202 - Rose Rich Shopping Center - Rosenberg, TX 77471

Primary Objective: The primary objective as a member of store management is to provide our customers with quality team service, clean and organized surroundings in accordance to the company standards and instructions; sharing the responsibility and accountability for sales performance, productivity of staff, loss prevention, merchandising, safety and operating functions of the store while in charge.

Abilities

• Exercise good judgment and initiative to supervise and direct the activities of the store.
• Ability to maintain a sense of urgency and systematically meet all deadlines imposed by the corporate office and store management while delivering quality team service.
• Organize work to maintain a smooth work flow.
• Ability to communicate effectively, coordinate staffing schedule to ensure team service, direct and train employees.
• Cooperative and professional at all times; keep confidences, maintaining a good working relationship with co-workers and management, follow both written and verbal directives/assignments.
• Learn and understand the accurate use of all equipment and policies and procedures.
• Recognize urgent situations.

Typical Physical Demands

Requires full range of body motion, including, but not limited to: walking, sitting, crouching, stooping, kneeling, squatting, twisting, stretching, pushing, pulling, and eye-hand coordination. Requires extensive standing and walking. Occasionally lifting up to 50 lbs. Requires working under stressful conditions and occasional extended hours.

Qualifications

• A minimum of 3 months of supervisory experience (as a key carrier, shift lead, team lead) in a similar retail environment or a minimum of 6 weeks of experience as sales/cashier at Melrose. In order to promote a sales/cashier or a shoe associate that has less than 45 days of employment with Melrose, they must have a minimum of 2 months of prior supervisory experience that can be verified. (Must fill out promotion request form and submit to HR)
• Bronze & Silver Stores - Must be a minimum of 18 years old. If still in high school must be a senior.
• Gold & Platinum Stores - Must be a minimum of 18 years and out of high school.