Pt Reg/Med Recs Specialist

Sarasota Memorial Health Care System; Venice (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Sarasota Memorial Health Care System is seeking a Patient Registration Representative/Medical Records Specialist to guide patients through registration and introduce the facility to reduce anxiety. You will coordinate with departments to ensure high patient satisfaction and assist with processing health information, including release of information and medical records.

The role requires 3+ years in health care or customer service, HS diploma or equivalent, and offers a 4x10 schedule with 8:30

Qualifications

• Minimum three (3) years of experience in health care or customer service.
• HS diploma, GED or certificate required.
• Experience with patient interaction and registration processes is preferred.

Responsibilities

• Assist patients through the registration process and introduce the facility to reduce anxiety.
• Serve as a liaison among patients, families, management and staff to ensure satisfaction and quality of services.
• Assist with processing health information including release of information and medical records.

Skills

Typing 40 wpm

Effective communication

Computer applications

Medical terminology

Patient interviewing

Flexibility weekends/holidays

Cash handling

Clerical speed/accuracy

Education

High School Diploma / GED / Certificate

Job description

Department

Patient Access_Venice

Job Summary

The Patient Registration Representative/Medical Records Specialist is responsible for assisting the patient through the registration process while introducing the patient to the facility in a manner designed to reduce patient anxiety and works with other departments, and serves as a liaison for patients, family of patients, hospital management, and staff to ensure patient satisfaction, experience, and quality of services are maintained and improved upon when possible. The Specialist is also responsible for assisting with the processing of health information to include, but not limited to, the assembly of analysis, release of information and processing of medical records.

Required Qualifications

• Require a minimum three (3) years of experience in a health care and/or customer service related industry.

Preferred Qualifications

• Prefer typing skills of forty (40) words per minute.
• Prefer effective communication skills and ability to handle difficult customers or situations.
• Prefer basic working knowledge of commonly used computer applications.
• Prefer general knowledge of medical terminology and medical insurance.
• Prefer experience in patient interviewing.
• Prefer flexibility for weekend, holiday, and other shift work as scheduled is required based on departmental need.
• Prefer the ability to collect post and balance cash.
• Prefer the ability to perform extensive clerical work with accuracy and speed.
• Prefer the ability to be cross-trained on all processes and be able to train staff on these processes.

Mandatory Education

HS EQ: High School Diploma, GED or Certificate

Work Days/Shift/Start Time

(4) 10 hour shifts per week with a start time of 830am until 7pm, with weekends off.

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/