Night-Shift Patient Access and Medical Records Specialist

Sarasota Memorial Health Care System; Sarasota (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Sarasota Memorial Health Care System is seeking a Patient Registration Representative/Medical Records Specialist to guide patients through registration and introduce them to the facility, reducing anxiety and improving service experience.

The role includes handling health information processing, release of information, and medical records duties, with a focus on accuracy and patient satisfaction. Night shifts and weekend scheduling may be required.

Qualifications

• Minimum three (3) years of experience in a health care and/or customer service related industry.
• Prefer basic working knowledge of commonly used computer applications.
• Prefer effective communication skills and ability to handle difficult customers or situations.
• Prefer experience in patient interviewing.
• Prefer flexibility for weekend, holiday, and other shift work as scheduled is required based on departmental need.
• Prefer general knowledge of medical terminology and medical insurance.
• Prefer the ability to be cross‑trained on all processes and be able to train staff on these processes.
• Prefer the ability to collect post and balance cash.
• Prefer the ability to perform extensive clerical work with accuracy and speed.
• Prefer typing skills of forty (40) words per minute.

Responsibilities

• Assist patients through the registration process and introduce them to the facility to reduce anxiety.
• Serve as liaison for patients, families, hospital management and staff to ensure satisfaction and quality of services.
• Assist with processing health information, including assembling analyses, release of information and processing medical records.

Skills

Customer service experience

Interpersonal skills

Communication skills

Typing 40 WPM

Education

High School Diploma or GED

Tools

EMR systems

Job description

Sarasota Memorial Health Care System is seeking a Patient Registration Representative/Medical Records Specialist to guide patients through registration and introduce them to the facility, reducing anxiety and improving service experience.

The role includes handling health information processing, release of information, and medical records duties, with a focus on accuracy and patient satisfaction. Night shifts and weekend scheduling may be required.