PT/PRN Mental Health Administrative Support Specialist

Trusted Results Therapy Group; Mount Pleasant (SC); On-site; USD 25,000 - 30,000; Part time

Job summary

Trusted Results Therapy Group is seeking a friendly, professional Part-Time/PRN Mental Health Administrative Support Specialist for our Mount Pleasant office. Be the first contact for clients, manage appointments, and ensure smooth front-desk operations in a busy mental health practice.

The ideal candidate brings healthcare reception experience, strong organizational skills, and a patient-centered approach to confidentiality and teamwork.

Qualifications

• Experience in receptionist or customer service roles, preferably in healthcare.
• Strong organization and time-management skills.
• Good written and verbal communication abilities.
• Familiarity with HIPAA regulations and confidentiality.
• Ability to handle multiple tasks in a fast-paced setting.

Responsibilities

• Greet clients and visitors warmly and professionally.
• Answer phones, take messages, and direct inquiries.
• Schedule and confirm client appointments.
• Maintain a clean, welcoming reception area.
• Process new client registrations and data entry into EHR.
• Handle payments, insurance verification, and co-pays.
• Support flow of clients to minimize wait times and assist staff.

Skills

Customer service

Excellent communication

HIPAA compliance

EHR familiarity

Organizational skills

Team player

Education

High school diploma

College degree preferred

Tools

EHR software

Job description

Job Description

Trusted Results Therapy Group is seeking a friendly, professional, and highly organized Part-Time/PRN Mental Health Administrative Support Specialist to join our team. The ideal candidate will be the first point of contact for clients and visitors and play an integral role in ensuring the smooth operation of our mental health practice.

This is a part-time position with a guaranteed shift every week (rotating Saturdays), plus the ability to pick up additional PRN shifts as needed. Coverage shifts may fall anywhere within our 8:00 AM to 8:00 PM operating window, and candidates must be available to work shifts across this full range.

This position is based at our Mount Pleasant office. Travel to other company locations is not expected and would only occur on a rare, voluntary basis. Front desk team members play an important role in supporting staff continuity, maintaining operational excellence, and ensuring a positive client and employee experience.

Responsibilities

• Greet clients and visitors in a warm and professional manner.
• Answer phone calls, take messages, and direct inquiries to the appropriate staff member.
• Schedule and confirm appointments for clients.
• Maintain a clean and welcoming reception area.
• Manage client intake forms and ensure all documentation is completed accurately.
• Process new client registrations and ensure proper data entry into the Electronic Health Record (EHR) system.
• Handle client payments, insurance verification, and co-payments.
• Assist in managing the flow of clients and visitors to ensure minimal wait times.
• Communicate effectively with clinical staff to ensure timely client services.
• Ensure confidentiality and comply with HIPAA regulations in all interactions.
• Perform other administrative duties as needed to support the operation of the agency.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous experience in a receptionist or customer service role, preferably in a healthcare or mental health setting.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks simultaneously and work in a fast-paced environment.
• Familiarity with Electronic Health Records (EHR) systems is preferred.
• A compassionate and empathetic demeanor with clients.
• Knowledge of HIPAA regulations and confidentiality standards.
• Ability to work well in a team and contribute to a positive office environment.
• Availability to work one shift each week (rotating Saturdays)and pick up additional PRN shifts within an 8:00 AM to 8:00 PM coverage window.

Job Type: Part-Time / PRN Pay: $18.00 – $22.00 per hour