Mental Health Front Desk Specialist — Part-Time/PRN

Trusted Results Therapy Group; North Charleston (SC); On-site; USD 25,000 - 30,000; Part time

Job summary

Trusted Results Therapy Group in North Charleston seeks a friendly, professional Part-Time/PRN Mental Health Administrative Support Specialist to greet clients, manage calls, schedule appointments, and maintain a welcoming front desk.

You will handle intake forms, data entry into the EHR, process payments and insurance verification, and coordinate with clinicians while upholding HIPAA and confidentiality, with a rotating Saturday shift.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience as receptionist or in healthcare/mental health setting is a plus.
• Strong organizational and time-management skills are essential.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with EHR systems is preferred.
• Compassionate, empathetic demeanor with clients.
• HIPAA regulations and confidentiality are critical.
• Team player who contributes to a positive office environment.
• Availability for one shift weekly (rotating Saturdays) and PRN shifts within 8:00 AM–8:00 PM window.

Responsibilities

• Greet clients and visitors in a warm and professional manner.
• Answer phone calls, take messages, and direct inquiries to staff.
• Schedule and confirm appointments for clients.
• Maintain a clean and welcoming reception area.
• Manage client intake forms and ensure accurate data entry.
• Process new client registrations and input data into the EHR system.
• Handle client payments, insurance verification, and co-payments.
• Assist in managing client and visitor flow to minimize wait times.
• Coordinate with clinical staff to ensure timely client services and HIPAA compliance.
• Perform other administrative duties to support agency operations.

Skills

Customer service

Receptionist experience

Organizational skills

Time management

Communication skills

HIPAA compliance

Education

High school diploma

Associate or higher preferred

Tools

EHR systems

Job description

Trusted Results Therapy Group in North Charleston seeks a friendly, professional Part-Time/PRN Mental Health Administrative Support Specialist to greet clients, manage calls, schedule appointments, and maintain a welcoming front desk.

You will handle intake forms, data entry into the EHR, process payments and insurance verification, and coordinate with clinicians while upholding HIPAA and confidentiality, with a rotating Saturday shift.