Part-Time Evening Mental Health Administrative Support Specialist

Trusted Results Therapy Group; Charleston (SC); On-site; USD 25,000 - 30,000; Part time

Job summary

Trusted Results Therapy Group seeks a friendly, professional Part-Time Evening Mental Health Administrative Support Specialist to be the first contact for clients at our West Ashley office.

The role is evenings, Monday–Friday 4:00 PM–8:00 PM with occasional rotating Saturdays. You will greet clients, handle calls, schedule appointments, manage intake forms, and ensure accurate data entry into our EHR system while maintaining HIPAA compliance.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous receptionist or customer service experience, preferably in healthcare or mental health.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with EHR systems is preferred.
• Compassionate and empathetic demeanor with clients.
• Knowledge of HIPAA regulations and confidentiality standards.
• Ability to work well in a team and contribute to a positive office environment.
• Availability to work Monday through Friday, 4:00 pm to 8:00 pm, and rotating Saturdays.

Responsibilities

• Greet clients and visitors in a warm and professional manner.
• Answer phone calls, take messages, and direct inquiries to the appropriate staff member.
• Schedule and confirm appointments for clients.
• Maintain a clean and welcoming reception area.
• Manage client intake forms and ensure all documentation is completed accurately.
• Process new client registrations and ensure proper data entry into the EHR system.
• Handle client payments, insurance verification, and co-payments.
• Assist in managing the flow of clients and visitors to minimize wait times.
• Communicate with clinical staff to ensure timely client services.
• Ensure confidentiality and HIPAA compliance in all interactions.
• Perform other administrative duties as needed to support the operation of the agency.

Skills

Customer service

Receptionist experience

Healthcare setting

HIPAA compliance

Communication skills

Multitasking

Team player

Time management

Education

High school diploma

College degree preferred

Tools

EHR systems

Job description

Job Description

Trusted Results Therapy Group is seeking a friendly, professional, and highly organized Part-Time Evening Mental Health Administrative Support Specialist to join our team. The ideal candidate will be the first point of contact for clients and visitors and play an integral role in ensuring the smooth operation of our mental health practice.

This is a part-time evening position with Monday thru Friday hours of4:00 PM to 8:00 PM operating window, and occasional rotating Saturdays with hours of 9 am to 2 pm

This position is based at our West Ashley office. Travel to other company locations is not expected and would only occur on a rare, voluntary basis. Front desk team members play an important role in supporting staff continuity, maintaining operational excellence, and ensuring a positive client and employee experience.

Responsibilities

• Greet clients and visitors in a warm and professional manner.
• Answer phone calls, take messages, and direct inquiries to the appropriate staff member.
• Schedule and confirm appointments for clients.
• Maintain a clean and welcoming reception area.
• Manage client intake forms and ensure all documentation is completed accurately.
• Process new client registrations and ensure proper data entry into the Electronic Health Record (EHR) system.
• Handle client payments, insurance verification, and co-payments.
• Assist in managing the flow of clients and visitors to ensure minimal wait times.
• Communicate effectively with clinical staff to ensure timely client services.
• Ensure confidentiality and comply with HIPAA regulations in all interactions.
• Perform other administrative duties as needed to support the operation of the agency.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous experience in a receptionist or customer service role, preferably in a healthcare or mental health setting.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks simultaneously and work in a fast-paced environment.
• Familiarity with Electronic Health Records (EHR) systems is preferred.
• A compassionate and empathetic demeanor with clients.
• Knowledge of HIPAA regulations and confidentiality standards.
• Ability to work well in a team and contribute to a positive office environment.
• Availability to work Monday through Friday, 4:00 pm to 8:00 pm, and occasional rotating Saturdays.

Job Type: Part-Time Pay: $18.00 – $22.00 per hour