PT Patient Access - Online Scheduling Representative

Elevate ENT Partners; Houston (TX); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Competitive compensation

Excellent benefits

Career growth opportunities

Job summary

Elevate ENT Partners in Houston, TX is seeking a tech-savvy Medical Online Scheduler to support our Otolaryngology practice. You will assist patients with our online appointment system, answer inquiries by phone and email, and help with patient check-in and registration to ensure a smooth experience.

Ideal candidates have strong communication, keen attention to detail, and experience with electronic medical records and scheduling software.

Qualifications

• High school graduate or equivalent.
• One year of related experience.
• Assist the Referral Coordinators with daily administrative and coordination tasks.
• Schedule includes Sunday–Saturday 9:00 AM – 5:00 PM.

Responsibilities

• Schedule and confirm patient appointments.
• Collect patient information and maintain accurate patient records.
• Respond to patient inquiries via phone and email; provide excellent customer service.
• Assist with patient check-in and registration.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling software

Job description

We are seeking a tech-savvy and customer-focused Medical Online Scheduler to join our Otolaryngology practice and help us streamline our appointment scheduling process! As a Medical Online Scheduler, you will be responsible for supporting patients with our online appointment system, answering patient inquiries, and assisting with patient check-in and registration.

Your primary responsibilities will include scheduling and confirming patient appointments, collecting patient information, and ensuring accurate and up-to-date patient records. You will also be responsible for responding to patient inquiries via phone and email and providing exceptional customer service to ensure a positive patient experience.

To be successful in this role, you should have excellent communication skills, strong attention to detail, and experience using electronic medical records and scheduling software. You should also possess a friendly and professional demeanor, as well as a passion for delivering exceptional patient care.

We value our team members and are committed to providing a positive work environment where everyone can thrive. We offer competitive compensation packages, excellent benefits, and opportunities for professional growth and advancement.

Required Education And Experience

• High school graduate or equivalent
• One year of related experience
• Assist the Referral Coordinators with daily administrative and coordination tasks.
• Sunday: 9:00 AM - 5:00 PM
• Monday: 9:00 AM - 5:00 PM
• Tuesday: 9:00 AM - 5:00 PM
• Wednesday: 9:00 AM - 5:00 PM

AAP/EEO Statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on qualifications and job-related abilities. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, marital status, gender identity or any other characteristic protected by law. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.

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