Patient Access – Phone Scheduling Representative – Bilingual Spanish

Florida ENT Associates; Town of Florida (NY); On-site; USD 36,000 - 52,000; Full time

Job summary

Florida ENT Associates seeks a detail‑oriented Medical Scheduler for our Otolaryngology practice. You will schedule and confirm patient appointments, collect information, and assist with check‑in and registration while delivering exceptional service.

Ideal candidates have 1 year of related experience, strong communication skills, and proficiency with EMR and scheduling software. A positive bedside manner and teamwork mindset are essential to thrive in our patient‑centered environment.

Qualifications

• High school diploma or equivalent.
• 1 year of related experience.
• Experience using electronic medical records (EMR) and scheduling software.

Responsibilities

• Schedule and confirm patient appointments.
• Answer patient inquiries by phone and email.
• Assist with patient check-in and registration and collect necessary information.
• Maintain accurate and up-to-date patient records in the EMR.
• Provide exceptional customer service to ensure a positive patient experience.

Skills

Scheduling software

EMR systems

Customer service

Education

High school diploma

Tools

EMR software

Job description

We are seeking a tech savvy and customer focused Medical Scheduler to join our Otolaryngology practice and help us streamline our appointment scheduling process As a Medical Scheduler you will be responsible for supporting our patients with the online appointment system answering patient inquiries and assisting with patient check in and registration Your primary responsibilities will include scheduling and confirming patient appointments collecting patient information and ensuring accurate and up to date patient records You will also be responsible for responding to patient inquiries via phone and email and providing exceptional customer service to ensure a positive patient experience To be successful in this role you should have excellent communication skills strong attention to detail and experience using electronic medical records and scheduling software You should also possess a friendly and professional demeanor as well as a passion for delivering exceptional patient care We value our team members and are committed to providing a positive work environment where everyone can thrive We offer competitive compensation packages excellent benefits and opportunities for professional growth and advancement If you are a dedicated and compassionate Scheduler with a passion for Otolaryngology we encourage you to review the requirements below and apply for this exciting opportunity today

Required Education and Experience

High school graduate or equivalentOne year of related experienceAAPEEO Statement In order to provide equal employment and advancement opportunities to all individuals employment decisions will be based on qualifications and job related abilities We do not discriminate in employment opportunities or practices on the basis of race color religion sex national origin age disability ancestry sexual orientation marital status gender identity or any other characteristic protected by law We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship