Patient Access - Phone Scheduling Representative - Frisco

Elevate ENT Partners; Frisco (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Elevate ENT Partners is seeking a tech-savvy Medical Scheduler for our Otolaryngology practice to streamline appointment scheduling and patient flow. You will assist patients with the online system, respond to inquiries, and help with check-in and registration, delivering friendly, professional service.

Ideal candidates have excellent communication, strong attention to detail, and experience with electronic medical records and scheduling software.

Qualifications

• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy in data entry.
• Experience with electronic medical records and scheduling software.

Responsibilities

• Assist patients with the online appointment system and answer inquiries.
• Schedule, confirm, and register patient appointments; maintain accurate patient records.
• Provide friendly and professional customer service during check-in and registration.
• Coordinate with the clinic team to ensure smooth patient flow.

Skills

Communication

Attention to detail

Customer service

Education

High school graduate or equivalent

Tools

Electronic Medical Records (EMR)

Scheduling software

Job description

We are seeking a tech-savvy and customer-focused Medical Scheduler to join our Otolaryngology practice and help us streamline our appointment scheduling process! As a Medical Scheduler, you will be responsible for supporting our patients with the online appointment system, answering patient inquiries, and assisting with patient check-in and registration.

Your primary responsibilities will include scheduling and confirming patient appointments, collecting patient information, and ensuring accurate and up-to-date patient records. You will also be responsible for responding to patient inquiries via phone and email and providing exceptional customer service to ensure a positive patient experience.

To be successful in this role, you should have excellent communication skills, strong attention to detail, and experience using electronic medical records and scheduling software. You should also possess a friendly and professional demeanor, as well as a passion for delivering exceptional patient care.

We value our team members and are committed to providing a positive work environment where everyone can thrive. We offer competitive compensation packages, excellent benefits, and opportunities for professional growth and advancement.

Required Education And Experience

• High school graduate or equivalent
• One year of related experience

AAP/EEO Statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on qualifications and job-related abilities. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, marital status, gender identity or any other characteristic protected by law. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.

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