PT Parts and Service Writer

Rock Outdoors Lake Gaston, Littleton NC; Littleton (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Rock Outdoors Lake Gaston is seeking a Marine Parts & Service Writer for their marine department. The role focuses on scheduling, coordinating, and supervising marine service orders with technicians while delivering excellent customer service.

A minimum of 2 years in marine service and a high school diploma or GED is required. The candidate will generate service work, maintain accurate records, and assist in billing and inventory tasks.

Qualifications

• Minimum of 2 years of experience in marine service.
• Excellent customer service skills.
• Strong communication and listening skills.
• Strong organizational skills and attention to detail.
• Ability to respond to changes and handle unexpected situations.

Responsibilities

• Demonstrates excellent customer service standards.
• Provide complete and accurate cost estimates for labor and parts.
• Keep detailed, accurate records on service work.
• Clearly communicate billing, inventory, warranty, or customer service issues to the marine service manager.
• Generate additional service work to drive sales and revenue to the service department.
• Walk customers through the services performed on their boat.
• Assist at registers, boat drop, sales floor, etc.
• Assist warranty specialist, service writers, and technicians as needed.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Education

High school diploma or GED

Job description

Marine Parts & Service WriterRock Outdoors is looking for a Service Writer for the marine department. The ideal candidate will have experience in scheduling, coordinating, and supervising service orders with technicians. They will have excellent communication and customer service skills.Responsibilities: Demonstrates excellent customer service standards. Demonstrates courtesy, friendliness, and professionalism. Provide complete and accurate cost estimates for labor and parts. Keep detailed, accurate records on service work. Clearly communicate billing, inventory, warranty, or customer service issues to the marine service manager. Generate additional service work to drive sales and revenue to the service department. Responsible for walking through the services performed on the customer’s boat with each customer. Assists in providing efficient and friendly service at the registers, boat drop, sales floor, etc. Assists warranty specialist, service writers, and technicians as needed Maintains compliance to Rock Outdoor safety policies and procedures.Requirements: Minimum of 2 years of experience working in marine service. Possesses excellent customer service skills, communication and listening skills. Possesses strong organizational skills with attention to detail. Able to respond appropriately to changes in direction or unexpected situations. Prolonged periods of standing and walking. Capable of lifting heavy objects with or without reasonable accommodation. Ability to work flexible schedule. Possesses strong communication skills. Works effectively with peers and supervisors to accomplish tasks. High school diploma or GED required